MarTech Digital Operations Analyst

Responsibilities

• Support intake and documentation for RED
  360 use cases and requirements with brand stakeholders across KFC, Taco Bell, Pizza Hut, and Habit Burger.
• Gather and organize business and technical requirements related to customer data, audience activation, measurement, analytics, and Mar Tech capabilities.
• Help facilitate discovery sessions and cross-functional workshops by preparing materials, capturing notes, documenting decisions, and tracking follow-ups.
• Analyze incoming requests against established intake criteria, delivery processes, known dependencies, and platform capabilities.
• Partner with Product Management, Engineering, Analytics, and senior team members to clarify requirements and prepare use cases for review.
• Identify ambiguity, risks, or competing stakeholder needs and escalates appropriately to product or technical leads for decision‑making.
• Translate approved business requirements into clear user stories, acceptance criteria, process documentation, and delivery inputs.
• Support backlog readiness by ensuring requirements are complete, organized, and aligned to established quality standards before sprint planning.
• Coordinate planning inputs, dependency tracking, release readiness activities, and status updates across delivery teams.
• Track delivery progress, open issues, risks, and action items, escalating blockers to product, program, or technical leads as needed.
• Serve as a day‑to‑day connector between business and technical teams to support execution, follow‑through, and issue resolution.
• Maintain delivery dashboards, KPI updates, and operational reporting for review by product and program leaders.

• 2+ years of experience in product operations, business analysis, Mar Tech, digital product delivery, customer data platforms, analytics, consulting, or a related field.
• Experience supporting cross-functional initiatives, requirements gathering, process documentation, or delivery coordination.
• Working knowledge of Customer Data Platforms, audience activation, customer analytics, digital marketing, or Mar Tech ecosystems.
• Strong organizational skills with the ability to manage details, track dependencies, and follow through on action items.
• Strong written and verbal communication skills with the ability to explain business and technical information clearly.
• Experience working with Product, Engineering, Analytics, Marketing, Operations, or Technology teams.
• Ability to work independently on moderately complex assignments while escalating new or more complex issues appropriately.
• Experience with Treasure Data or similar Customer Data Platform tools (preferred).
• Experience supporting audience activation, segmentation, lifecycle marketing, personalization, or measurement use cases (preferred).
• Familiarity with Agile delivery practices, user stories, acceptance criteria, backlog management, or sprint planning (preferred).
• Experience creating process documentation, stakeholder communications, dashboards, or operational reporting (preferred).
• Experience working in restaurant, retail, consumer, loyalty, or digital commerce environments (preferred).