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Genesys CTI/IVR Production Support Analyst
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-07-22
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Tata Consultancy Services is seeking a Production Support Analyst to maintain and support our Genesys CTI call routing and IVR solutions in a high-availability environment. The role emphasizes real-time incident management, triage, and cross-team collaboration to ensure seamless customer interactions.
The ideal candidate has 2–3 years of experience with contact center tech, strong Genesys knowledge, and hands-on troubleshooting in high-pressure settings.
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