SolarWinds Administrator Systems Engineer

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Department:
Operations / Infrastructure

Reports To:

Director of Infrastructure Operations (or equivalent)

Location:

Plano, Texas (Hybrid work schedule) Classification:
Full-Time, Exempt

Clearspan is seeking an experienced Solar Winds Administrator / Systems Engineer responsible for the administration, optimization, and continual improvement of the enterprise monitoring platform and supporting infrastructure. This role serves as the organization's Solar Winds subject matter expert while also supporting Windows and Linux servers, enterprise applications, virtualization, cloud services, and operational automation. The successful candidate will partner with the NOC, Engineering, Development, Customer Operations, and Security teams to maximize service availability and operational visibility.

• Own the administration, maintenance, upgrades, security, backups, and optimization of the Solar Winds platform.
• Configure and maintain NPM, SAM, NCM, NTA, IPAM, SCM, Orion Platform, and Additional Polling Engines.
• Develop monitoring standards, dashboards, reports, alerts, and executive operational views.
• Design monitoring strategies for networks, servers, virtualization, databases, cloud platforms, UCaaS applications, SIP infrastructure, and Broad Works/Broad Soft environments.
• Install, configure, patch, and troubleshoot Windows and Linux servers.
• Support VMware infrastructure, Active Directory, DNS, DHCP, Group Policy, storage, and server lifecycle management.
• Support production applications, coordinate upgrades, and develop monitoring templates for internally developed software.
• Develop Power Shell and/or Python automation to improve operational efficiency.
• Participate in incident response, root cause analysis, capacity planning, disaster recovery testing, and continuous improvement initiatives.
• Support SOC 2, customer audits, and security hardening activities.

• Bachelor's degree in Computer Science, MIS, or equivalent experience.
• 2 or more years administering Solar Winds in an enterprise environment.
• Experience supporting Windows Server and Linux environments.
• Experience with virtualization.
• Strong knowledge of SNMP, WMI, ICMP, REST APIs, Syslog, Net Flow, and SQL.

• Solar Winds Certified Professional (SCP).
• Microsoft, VMware, or Cisco certifications.
• Experience with Cisco Broad Works/Broad Soft, SIP, VoIP, and hosted UCaaS platforms.
• Experience with Azure and/or AWS.
• Experience with Service Now, Remedy, Jira, or comparable ITSM platforms.

• Analytical problem solving
• Customer focus
• Continuous improvement
• Technical leadership
• Collaboration
• Attention to detail
• Time management
• Process documentation

Success in this role will be measured through platform availability, monitoring coverage, reduction in false-positive alerts, successful completion of upgrades and maintenance activities, automation initiatives, documentation quality, incident response effectiveness, and customer satisfaction.

This position may require occasional after-hours maintenance windows and participation in an on-call rotation.

| Category | Technologies | Monitoring | Solar Winds Orion, NPM, SAM, NCM, NTA, IPAM, SCM | Operating Systems | Windows Server, Red Hat, Ubuntu | Virtualization | VMware ESXi, vCenter, XEN | Networking | Cisco, Juniper, SNMP, SIP, VLANs, etc. | Cloud | Azure, AWS, Microsoft 365 | Automation | Power Shell, Python, SQL, REST APIs

• Competitive base salary and performance-based bonus
• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Flexible work options

Clearspan is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Clearspan not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

This document describes the general nature of the position and is not intended to be an exhaustive list of all responsibilities.