Cloud Infrastructure & DevOps Manager: Plano, TX

The Manager of the Cloud Infrastructure & Dev Ops Teams will play a pivotal role in driving the design, implementation, management and observability of our cloud platforms. This role will lead a team of cloud engineers responsible for building scalable, secure, and resilient cloud solutions using tools such as infrastructure as code (IaC), container orchestration, CI/CD pipelines, cloud services, and other relevant technologies.

This role will also lead a team of site reliability engineers responsible for observability of our digital ordering platforms and implementing changes and bugfixes to ensure all platforms are scalable, resilient and performant.

• Oversee the design, implementation, and maintenance of our cloud platform ensuring scalability, reliability, and security.
• Collaborate with cross-functional teams to understand requirements, architect solutions, and ensure successful delivery of cloud projects.
• Responsible for cloud engineering team capacity planning and staffing allocation activities to ensure sufficient staffing for current and future needs.
• Build and mentor a high-performing cloud engineering team. Establish a comprehensive development plan for each team member, focusing on skill enhancement and career growth.
• Work with team to define measurable and meaningful KPIs for Engineers to strive to and follow.
• Provide thought leadership, coach the organization on cloud principles, automation, observability improvements, self-healing, high availability/scalability, and root cause analysis.
• Responsible for managing cloud platform operational cost, understanding the budget and optimizing the spend to achieve maximum value from Cloud investments.
• Ensure team follows best practices including threat modeling, penetration testing, vulnerability scanning, security monitoring/incident response enablement, to ensure privacy and compliance regulations are followed.
• Continuously assess and improve processes and workflows to drive efficiency and quality.
• Leads research emerging application and cloud service trends to determine their relevancy and fit for the organization.
• Manage vendor relationship with cloud and other providers.

• Minimum of 2 years managing Cloud Engineering team with 5+ years of experience in a Cloud Engineering role, with a proven track record of managing cloud platforms and SRE practices.
• Experience in cloud-based Dev Ops and managing a mid-size distributed team.
• Experience with Agile development methodology.
• Experience with writing infrastructure as code (IaC) (Terraform, Cloud Formation, etc)
• Experience with a unified, real-time monitoring and analytics platform, such as Grafana or Datadog
• Experience using a CI/CD tool like Github actions, CircleCI, etc.
• Ability to effectively communicate with multiple partner teams from requirements gathering to roadmap planning to delivery.
• Understanding of Dev Ops fundamentals such as security, scalability, and reliability
• Ability to design and create cloud-based software defined networking.
• Familiarity with fault tolerant infrastructure designs including the use of regions and availability zones.
• Certifications such as AWS Solutions Architect or relevant cloud provider certifications are a plus.
• Results driven with reliable follow through preferred.
• Eagerness to work in a highly collaborative team environment.
• Great verbal and written communication skills
• Strong analytical, decision-making, interpersonal, and conflict resolution skills