IT Operations Engineer II

Overview

Join Our Team As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens, we have a global presence of 20,000 movie lovers working together to create unforgettable experiences.

This role sits on the End User Experience team within Cinemark's IT Operations organization, which owns End User Device Management, Application Management, Remote Access, Collaboration, Communications and Voice, Meeting Room and Audio‑Visual, Print Services and Equipment Reservation services. The team is the day‑to‑day face of IT for corporate staff, keeping everyone productive across Windows, macOS, iOS, and Android.

The primary focus is on serving Cinemark's United States‑based corporate staff. The position supports a new AI‑driven program that automates and deflects routine operational work. You will help shape how this program operates from the start.

• Independently resolve incidents and service requests across the team's service area, owning them to closure in Service Now.
• Execute standard and pre‑approved changes in line with change management.
• Support problem management by gathering data and assisting with root‑cause analysis.
• Author and improve runbooks and knowledge‑base articles.
• Carry the on‑call rotation independently, with subject‑matter experts ready to jump in on unusual problems.
• Operate the core toolset proficiently across multiple platforms.
• Be available to assist in emergencies and travel as needed.
• Perform other duties as assigned by management or the department head.

• Hands‑on proficiency with managing endpoints and end‑user applications, Microsoft 365 collaboration suite, meeting‑room audio‑visual systems, remote support, and endpoint security across Windows, macOS, iOS, and Android, with Power Shell and Terraform automation.
• 2 to 4 years of IT operations or infrastructure experience.
• Solid grasp of ITIL incident, request, and change management.
• Service Now experience.
• Participation in the on‑call rotation.
• Bachelor's degree in a related field or equivalent experience.

• End User Experience certifications:
  Microsoft 365 or Modern Desktop certifications, Apple device management certifications, and ITIL.
• Scripting or automation familiarity, such as Power Shell or Python.
• Spanish or Portuguese language skills.

Service Now, Microsoft Intune, Exchange Online, SharePoint, Teams, Copilot for Microsoft
365, Power Shell, Terraform, Poly Com, Symantec Endpoint Protection, Microsoft Defender for Endpoint, and Splashtop Remote Support.

End User Experience IT Operations Manager.

Hybrid, with 4 days in office and 1 day remote.

On‑call rotation about four times a year. Each turn runs two weeks, one week as the primary responder and then one week as secondary support. The on‑call is part of the role and is factored into base pay.

Limited, typically under 10 percent.

Service Now is used for all operational work.

• Employee Discount
• 401(k) Matching
• Growth Opportunities
• Education Assistance
• Health Benefits
• Parental Leave
• Paid Time Off
• Daily Pay
• Free Movies

This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change, or terminate the job description, as it deems appropriate. Any changes or modifications may be implemented even though they have not been communicated, reprinted, or substituted in this job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cinemark is an Equal Opportunity Employer.