SAP Project Manager

SAP Project Manager - Plano, Texas

We are currently seeking a SAP Project Manager to join our team in Plano, Texas (US-TX), United States (US).

SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers. We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings such as Success Factors and on-premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security.

We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S/4/HANA.

The Customer Delivery Manager (CDM) is the personal point of contact for all ECS customers, managing and coordinating all account activities with internal stakeholders and customers. The CDM cooperates closely with the Technical Service Managers (TSM) and the Project Lead (PL) during larger customer projects. The CDM builds a solid customer relationship and acts as a trusted advisor to the customer.

The CDM ensures that SAP HANA Enterprise Cloud customers receive the best possible service by focusing on customer satisfaction, contract adherence and profitability. He/she is responsible for ensuring contractually agreed services are being rendered, and that change requests are processed in a timely manner.

• Actively drive the cloud transformation agenda with key client stakeholders to ensure adoption of S/4
  
  HANA and cloud standardization
• Lead the customer engagement and ensure seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
• Perform administrative tasks required to manage the engagement (staffing, reporting and controlling)
• Manage proactive delivery of service plans and reactive support requests
• Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
• Drive transformation and onboarding towards SAP Cloud Solutions
• Drive end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
• Achieve customer reference collateral and customer satisfaction responses
• Deliver best practices through a proactive mindset and de‑escalate critical customer situations
• Protect and grow engagement scope and manage commercial change requests
• Participate in team‑internal knowledge sharing and coach other team members

• Minimum 4+ years of experience in project management or SAP Operations
• Minimum 4+ years of experience in a customer‑facing role
• Minimum 4 to 6 years of experience managing multiple clients in service management capacity
• Minimum 2+ years of experience in

• SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes
• SAP Basis and SAP technology stack including ECC, S/4
  
  HANA, and Net Weaver
• SAP HANA and enterprise databases (Oracle, SQL Server, DB2)
• Linux, Unix, and Windows operating systems supporting SAP environments
• Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes
• Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations

This position requires someone to travel 20% to work from client locations.

Bachelor’s degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or related field

• Experienced in IT service providers and managing outsourcing engagements
• Strong project management skills and customer‑facing experience
• Strong ability to translate between technical and non‑technical audiences with confidence
  • Strong engagement management, relationship building and de‑escalation skills
  • Excellent presentation, communication and moderation skills
  • High competency in multi‑tasking and ability to manage…