Labor Analyst II; Hybrid

Operational Support / Project Support Analyst

The Operational Support / Project Support Analyst role supports Time & Labor Management operations while assisting managers and cross-functional teams with projects, implementations, operational improvements, compliance initiatives, reporting activities, and enterprise support efforts. This role serves as a developing subject matter expert and may support multiple operational areas based on business needs.

The position regularly partners with Payroll, HR, Operations, Compliance, and system support teams to support operational objectives, implementation readiness, process standardization, and enterprise initiatives.

What You Will Do

• Support managers with operational initiatives, projects, implementations, and enterprise support activities.
• Partner cross-functionally with Payroll, HR, Operations, Compliance, and system teams to support project execution and operational goals.
• Support workforce operational activities including audits, escalations, payroll support, issue resolution, and operational follow-up.
• Analyze operational processes, reporting trends, and workflows to identify risks, inefficiencies, and improvement opportunities.
• Support labor compliance reviews and operational audit activities.
• Assist with testing, validation, implementation readiness, and deployment support for operational or system changes.
• Support enterprise process improvements, operational enhancements, and standardization initiatives.
• Create and maintain process documentation, training materials, operational procedures, reporting resources, and reference guides.
• Support reporting and data analysis efforts utilizing Excel, SAP, Power BI, Service Now, or related systems.
• Participate in cross-functional meetings to provide project updates, operational feedback, issue tracking, and implementation support while identifying opportunities for process optimization, automation, and operational efficiency improvements.
• Conduct thorough timecard to Payroll Reconciliation including audit reviews, discrepancy resolution, and documentation updates.
• Designs, develops, and delivers comprehensive on‑site training programs for HR, employees, and supervisors to ensure consistent understanding and application of time and labor processes.

Qualifications You Must Have

• A Bachelors Degree Accounting, Finance or related discipline and minimum 2 years of prior relevant experience payroll, timekeeping, finance, auditing, and/or compliance experience, or An Advanced Degree in a related field.
• Strong PC-based skills;
  Experience demonstrating intermediate skills in MS Word and Excel (VLOOKUP, pivot tables, etc.).

Qualifications We Prefer

• Experience supporting operational projects, implementations, or cross-functional initiatives.
• Experience with workforce operations, payroll, labor compliance, or timekeeping processes.
• Strong analytical and organizational skills with experience analyzing operational data and reporting trends.
• Excel, reporting, and process documentation experience.
• SAP, Service Now, Power BI, or workforce management systems experience.
• Ability to manage multiple operational priorities in a fast-paced environment.

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location:

This is a hybrid role, eligible candidates must reside within commuting distance of Greenville/Richardson, TX, Farmington, CT, or Cedar Rapids, IA.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance,…