Production​/Technical Support III

Our client, a leading organization in the technology and infrastructure support sector, is seeking a Production / Technical Support III to join their team. As a Production / Technical Support III, you will be part of the IT Operations Department supporting the Application Monitoring and Infrastructure Support teams. The ideal candidate will demonstrate strong problem‑solving skills, excellent communication, and a proactive approach to technical challenges, which will align successfully in the organization.

Production / Technical Support III

Plano, TX / Charlotte, NC / Chandler, AZ (Hybrid – 3 days onsite per week)

12+ months with possibility of extension/Conversion

$40 – $46 per hour on W2

• Administer, support, and optimize the Dynatrace monitoring platform to ensure high availability and performance of application and infrastructure monitoring solutions.
• Deploy, configure, and upgrade One Agent and Active Gate components, maintaining smooth operation across Linux and Windows servers.
• Monitor the health and performance of the Dynatrace environment, proactively resolving issues to minimize downtime.
• Collaborate with application, infrastructure, and Dev Ops teams to onboard new services and enhance monitoring coverage.
• Configure custom dashboards, alerts, synthetic monitors, and management zones to meet evolving business needs.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• At least 2 years of experience supporting Dynatrace or similar Application Performance Monitoring (APM) platforms such as App Dynamics or New Relic.
• Strong understanding of Dynatrace architecture, including One Agent, Active Gate, and Cluster components.
• Experience deploying and managing monitoring agents on Linux and Windows servers.
• Familiarity with cloud platforms like AWS, Azure, GCP, and containerized environments such as Kubernetes and Docker.

• Opportunity to work with cutting‑edge monitoring tools and technologies.
• Collaborative environment that encourages continuous learning and professional growth.
• Engagement with diverse teams across various technical domains.
• Supportive workplace culture that values innovation and initiative.
• Participation in on‑call rotations and after‑hours support, with potential for flexible scheduling.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k) with matching contribution
• Weekly Pay

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.