IT Analyst

Our client, a global leader in enterprise IT services and digital transformation, is seeking a First Level Analyst to join their team in Plano, TX. In this role, you'll support the contact center systems that power a Global Service Desk, working with technologies including Microsoft Windows (Client & Server), Microsoft Office, Service Now, web-based applications, and enterprise contact center infrastructure
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This is an opportunity to join a highly collaborative technical team supporting enterprise-level systems used by organizations around the world. The ideal candidate is customer-focused, technically curious, and eager to expand their IT skill set in a fast-paced environment. You'll gain exposure to enterprise infrastructure, work alongside experienced professionals, and build valuable experience with industry-leading technologies while contributing to critical support operations.

Contract Duration: 6 months with extension to conversion

This is a FULLY ONSITE role in Plano, TX. Part-time and full-time opportunities available.

• 3+ years of experience in an IT Help Desk, Service Desk, Desktop Support, or Technical Support role
• High school diploma, GED, or equivalent
• Experience with Microsoft Windows Client and Server operating systems
• Knowledge of Microsoft Office and web-based applications
• Experience using Service Now or another IT Service Management (ITSM) platform
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication skills
• Customer-focused mindset with a strong sense of urgency
• Ability to prioritize and manage multiple support requests

• Previous Help Desk or Service Desk experience
• Experience supporting contact center technologies
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications
• Experience with remote troubleshooting and support tools
• Passion for continuous learning and professional development

• Provide first-level technical support for enterprise contact center systems through phone, email, chat, and ticketing platforms.
• Troubleshoot, diagnose, and resolve hardware, software, and application issues while escalating complex incidents as needed.
• Perform remote installations, upgrades, repairs, and proactive system health checks to ensure optimal performance.
• Document incidents, service requests, and technical resolutions while maintaining accurate records in Service Now or other ITSM tools.
• Collaborate with cross-functional teams to improve service delivery, support high-priority incidents, and enhance the overall customer experience.

• Medical Insurance - Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy.

Applicants need to make their needs known in advance.