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L2 Application Support Lead — Incident & KT Expert
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-07-27
Listing for:
Kodeva LLC
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Analyst
Job Description & How to Apply Below
Kodeva LLC in Plano, TX is seeking a Tech Lead to guide L2 application support for an assigned portfolio, ensuring service stability, SLA adherence, incident resolution, and operational governance. The role provides technical and functional guidance to support analysts and coordinates with L3 teams, vendors, and stakeholders.
You will own application readiness, drive KT activities, capture runbooks, review dependencies, and mentor offshore resources while managing risk, escalation paths, and
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