Associate Technical Architect

Service Now Solution Architect

Work Location:

Dallas, TX, Middletown, NJ – Onsite Hybrid. CSA, CIS, CAD active certifications are mandatory.

The Solution Architect is a key member of the Service Now implementation project team and is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect works as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.

• Participate in process flow analysis and process redesign along with the Project Manager
• Ability to work in Service Now proposals by creating High Level and Low-Level Design Document
• Share best practices and be consultative throughout the technical design of the project
• Produce a detailed functional design document to match customer requirements
• Ability to produce a technical specification for custom development and systems integration requirements
• Participate in internal projects as required
• Maintain current Service Now knowledge through self-study and utilization of available training

Ideal candidate must be self-motivated with a proven track record in ITSM and ITOM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast-moving environment.

• Hands-on with Service Now and ability to train rest of the team for various technical roles (System Admin, Developer, Implementation Specialist) required for Service Now implementation.
• Advanced experience in ITSM, ITOM, CMDB, Orchestration, SPM, HRSD, CSM and Scoped Applications Service Now e-bonding and integrations with proprietary or custom develop solution.
• Strong presentation and communication skills
• Ability to understand business requirements and convert them into solution designs
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
• Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
• Should have participated in, and be familiar with project methodologies
• 5-7 years of relevant experience in professional services or customer support operations
• 3-6 years of ITSM systems integration and/or implementation experience
• Proven Solutions consulting experience