Business Intelligence Senior Specialist

Role Overview

We are seeking a Business Intelligence Senior Specialist to join our team in Plano, Texas.

The successful candidate will lead the CMDB and Configuration Management service, ensuring accurate, complete, and reliable configuration data to support ITSM processes, service delivery, and operational decision-making. The role requires managing complex CMDB-related service delivery activities, including data quality, CI lifecycle governance, relationship mapping, process adherence, and ongoing operational support.

Responsibilities include leading cross-functional initiatives with Service Now, infrastructure, application, security, and service management teams to improve CMDB maturity and align configuration practices to ITIL standards. You will also establish and maintain CMDB governance, standards, controls, and reporting to support audit readiness, compliance, service transparency, and continuous improvement.

The ideal candidate will have 10+ years of relevant experience, excellent understanding of ITIL processes and principles, excellent written and verbal skills, and excellent ability to create and document process. On-call rotation support may be required.

• Leads complex service delivery processes and associated projects
• Manages service delivery processes in a complex service delivery environment
• Develops resolutions and analysis to complex problems that require the frequent use of creativity
• Identifies and leads continuous improvement activities in support of client or internal business processes
• Typically requires 10+ years relevant experience

• Medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally-required benefits