Service Desk Analyst

IDR is seeking a Level 1 Service Desk Analyst to join one of our top clients in Plano, TX. This role is perfect for individuals passionate about providing exceptional technical support and eager to work in a dynamic, team-oriented environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture.

• Deliver first-level technical support to both technical and non-technical customers via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve issues related to hardware, software, applications, and access, utilizing remote access tools for installations and repairs.
• Document and track incidents, service requests, and problems, ensuring efficient triage and escalation when necessary.
• Engage with vendors to coordinate issue resolution and perform proactive maintenance activities.
• Contribute to the creation and maintenance of technical documentation and identify opportunities to enhance service delivery processes.

• Minimum of 3 years of experience in IT support or service desk roles.
• Proficient in Microsoft Windows operating systems, Microsoft Office Suite, and web-based applications.
• Experience with IT service management tools such as Service Now and other ticketing platforms.
• Strong communication skills with a customer-focused mindset, capable of supporting users at all technical levels.
• Excellent analytical and problem-solving abilities, with a keen attention to detail and documentation.

• Competitive compensation package
• Full Benefits;
  Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row