ServiceNow Tester

Work sponsorship is available for this position.

Job Title:
Service Now Tester

Locations:
Onsite in Plano, TX or Mclean, VA (5 days a week)

Interview Type:
In-Person

Job Overview:

Must Have

Qualifications:

Hands on testing with Service Now. Service Now ATF Automation.

Responsibilities

Develop, document and maintain the test data, data validation, end to end testing flows.

Design, develop, and maintain automated test scripts using Service Now ATF

Create test cases based on functional and technical requirements.

Collaborate with developers, business analysts, and QA teams to validate functionality

Analyze test results and report defects in a timely manner

Participate in daily stand-ups, sprint planning, and other Agile ceremonies

Ensure high quality and performance of the Service Now platform across ITSM, HRSD, CSM, or other modules

Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.

Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.

Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.

Conduct regression testing using ATF across Service Now upgrades/releases

Test REST/SOAP integrations and external data flows

Required Qualifications

5-8+ years of QA.

3+ years of hands-on Service Now ATF testing (with focus on IRM/GRC).

Strong automation experience (Selenium)

Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.

Hands-on with tables, ACLs, flows, update sets, APIs, business rules.

3+ years validating platform UI, Service Portal, Workspace UX.

Strong analytical, debugging, and communication skills.

2+ years' experience with Agile/Scrum methodologies

Knowledge of test planning, test case creation, and defect management

Proficient in identifying automation opportunities within the Service Now ecosystem.

Preferred Qualifications

Service Now certifications (CSA, CIS-Risk, CIS-GRC, ATF)

Experience with domain-separated instances

Prior experience in large-scale Service Now implementation projects

Benefits :
We offer a benefits package including medical, dental, vision, and 401(k).

Compensation: $60.00 - $65.00 per hour. This is the targeted compensation range for this role per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.