Product Specialist 3

Please note that this is a contract role providing services to Samsung through external staffing partners of Allegis Global Solutions (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Samsung

Samsung is seeking a Product Specialist to support the Dacor Home Appliance division by managing and enhancing technical service content, ensuring product readiness, and supporting service organizations with accurate and comprehensive documentation. The ideal candidate will possess strong technical knowledge of home appliances, engineering fundamentals, and technical documentation development.

This role will collaborate closely with cross-functional teams to improve service content availability, support new product launches, and ensure the technical readiness of service and customer care organizations.

• Service Content Management & Product Support
• Analyze the current Service Technician Guide (STG) status for Dacor products and identify missing content.
• Determine models that are not currently represented within STG.
• Review and validate the availability of:
  
  Error Codes
• Service Guides
• Exploded Views
• Wiring Diagrams
• Other technical service documentation
• Partner with the Product Information (PI) Team to add missing models and content.
• Prioritize content development based on service demand, warranty impact, and business needs.
• Review Service Manuals and Training Manuals for accuracy and completeness.
• Create, update, and maintain technical content for new product launches.

• Maintain a high level of expertise across Samsung and Dacor home appliance products.
• Evaluate and improve technical service content and training materials.
• Develop, prepare, and review:
  
  Technical reports
• Maintenance manuals
• Test procedures
• Support Sales, Product, Customer Care, and Service organizations through technical knowledge sharing.

• Serve as the subject matter expert (SME) throughout product development and lifecycle management.
• Provide technical guidance and recommendations regarding product functionality and serviceability.
• Analyze industry trends, competitor offerings, and market intelligence to strengthen product support strategies.
• Recommend product and service configurations to support system integration requirements.
• Collaborate across departments to support product go-to-market initiatives.
• Ensure product quality standards and expectations are clearly defined and communicated.

• Bachelor's degree in:
  
  Electrical Engineering
• Mechanical Engineering
• Equivalent home appliance industry experience may be considered
• 2–4 years of experience in:
  
  Engineering
• Technical support
• Product support
• Home appliance industry
• Strong technical aptitude and analytical skills.
• Experience reviewing and creating technical documentation.
• Ability to work independently and manage multiple priorities.

• Korean bilingual (spoken and written).
• Experience supporting home appliance products.
• Familiarity with service documentation systems and technical content management.
• Advanced degree (MBA or related field) is a plus.

• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting abilities.
• Attention to detail and organizational skills.
• Ability to collaborate effectively with cross-functional teams.
• Knowledge of:
  
  Product development processes
• Quality control methodologies
• Manufacturing and distribution processes
• Strategic planning and resource allocation
• Time management and project coordination skills.
• Location:
  
  6625 Excellence Way Plano, TX
• Duration:12 Months
• Pay Range*: $37 - $40/hr
• Weekly
  
  Schedule:
  
  40 hours
• Job Status:
  Non-Exempt
• Final date to receive applications:
  July 30, 2026

• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available (USA)
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time…