Product Management and Support Associate

SF Risk
- Product Management
- Associate

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to home ownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

As a valued colleague on our team, you will primarily focus on product support responsibilities, while also contributing to product testing and product analysis efforts. This position provides an opportunity to build product management expertise by partnering with stakeholders across business, operations, technology, risk management, and quality assurance teams.

This role is ideal for an analytical and detail-oriented professional who is interested in product management and enjoys working across business and technology teams to support product operations, testing activities, and data-driven decision-making.

The product management and support associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Partner with product managers and business stakeholders to identify high-impact opportunities for AI, including document intelligence, workflow automation, decision support, forecasting, and anomaly detection.
• Provide production support for loan quality applications by responding to user support tickets, troubleshooting issues, and communicating resolutions.
• Perform application testing and validation for new features and enhancements, reproduce reported issues, and partner with development teams to ensure quality solutions are delivered.
• Translate business challenges and user pain points into AI-ready problem statements, requirements, and measurable success criteria.
• Support evaluation and prioritization of AI use cases by developing lightweight business cases that assess value, feasibility, implementation considerations, and associated risks.
• Help bridge the gap between business teams, product management, and technology partners to ensure AI initiatives remain aligned to operational objectives.
• Support product analysis activities by documenting findings, assisting with requirement validation, and collaborating with cross-functional teams to improve application functionality and user experience.

Desired experiences:

• Bachelor's degree or equivalent experience
• 1–2 years of experience in product support, application testing, business analysis, or a related technology support role.
• Experience triaging support tickets, investigating application issues, and working with technical teams to resolve customer-reported defects.
• Interest in leveraging AI tools (e.g., Microsoft Copilot or similar) to improve productivity in areas such as test case creation, analysis, documentation, and support processes.
• Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.

Tools used by the team:

• Jira (SaaS) | Confluence | ChatGPT | DBeaver | Lambda Test | Postman | Visual Studio Code (VS Code) | IntelliJ IDEA | Git / Git Hub | Bitbucket | Git Hub Copilot | Microsoft Copilot | AWS | Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams) | Splunk | APPTIO | Jenkins | Git Lab | Py Charm

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company.

If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

See more here.

Requisition compensation: 85000 to 110000