HR Techology Manager

HR Technology Manager (Corporate)

Hybrid working from our Legacy West Support Center located in Plano Texas

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price.

Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

The HR Technology Manager is accountable for end-to-end enablement, optimization and continuous improvement of HR processes and supporting technology platforms. This role ensures HR systems operate as a scalable, data-driven, and automation-enabled ecosystem that enhances operational, leadership decision-making, and associate experience.

This position integrates process excellence, technology governance, AI enablement, and structured project planning and execution to drive measurable business impact.

• Ensures HR processes are designed, fully supported, optimized, and continuously improved within core HR systems (e.g. The HUB – Oracle, Reflexis)
• Identifies reoccurring operational issues and conducts root cause analysis to eliminate systemic inefficiencies through automation
• Redesigns workflows to improve control, compliance, and scalability
• Act as a consultant to HR and Business leaders to ensure technology aligns with the operating model and service delivery strategy
• Leads technology alignment and optimization across the HR function

• With input from the Director of HR Operations leads responsible adoption and optimization of AI within the HR systems and work‑flow operations (including offshore teams)
• Identifies and leads implementation of high‑value AI use cases tied to productivity, talent insights, and service efficiency
• Partners with the relevant Information Security, Audit and IT to ensure compliance and secure AI implementation
• Develops frameworks to measure AI impact (time saved, error reduction, decision quality)

• Leads the development of enterprise level People dashboards working with other key team members within the HR function
• Provides actionable insights for leadership to support workforce planning, retention, performance and talent pipeline strategies

• Develop and owns structured intake of HR technology process improvement requests
• Ensure business cases aligned with functional/business priorities, ROI, risk and workload efforts
• Maintains and prioritizes a centralized HR technology roadmap
• Manages the departmental calendar of activities, system updates, release cycles, compliance milestones and project deliverables
• Manages full life‑cycle implementation of HR technology and HR Operations initiatives
• Manages discovery and requirement gathering
• Creates process mapping and solution design
• Responsible for testing (UAT) coordination and defect resolution
• Leads change and communication strategy
• Working with the Learning and Development team to develop systems training materials and leading other events
• Ensure projects are delivered on time and within scope

• 5+ years of experience in HR Technology, HRIS, or related HR Operations roles.
• Change Management methodologies
• Experience with Oracle HRIS/HCM and other HR technology platforms.
• Strong Excel skills for reporting, analysis, and data management.
• Experience with BI/Analytics tools (Power BI, Tableau, Oracle Analytics, etc.).
• Knowledge of process mapping and continuous improvement practices.
• Strong project management skills; PMP certification preferred.
• Experience leading change management and system adoption initiatives.
• Excellent analytical, problem‑solving, and…