Home Health Training Specialist

Summary

A Home Health Training Specialist is responsible for supporting a Project Director in the implementation of new customers, assisting with their transition from their existing EMR or operational systems, migrating information and adopting processes that result in a successful transition of the customer’s organization onto the Kan Time platform. The Home Health Training Specialist must demonstrate attention to detail, task-driven accomplishments, critical thinking skills, and risk mitigation skills.

Led by the Project Director, the specialist will understand and interpret customer organizational objectives, identify and migrate appropriate data from existing systems, configure Kan Time per the agency's requirements, and train on all aspects of the solution.

• Lead clients through the implementation, training, setup, and use of the software
• Assist clients in testing the setup of the software
• Follow a project plan and adapt when circumstances require slight deviations
• Provide customers with post‑go‑live support and training
• Master Kan Time Implementation project management processes and procedures
• Guide and train customers through the Kan Time implementation steps and activities as defined by leadership
• Manage customer expectations, contingencies, and support tickets throughout their implementation lifecycle

• Business Savvy – an understanding of the inner structure and workings of Home Health and/or Hospice organizations
• Rich People Skills – the ability to manage people from all segments of the client organization, consistently framing and meeting delivery expectations, including corporate C‑level leaders, sole proprietors, department heads, and line staff members
• Time‑management, organization, and critical thinking skills
• Aptitude – the ability to learn and institute new concepts
• De‑escalation techniques
• Ability to travel 20-40% of the year