Knowledge Management Specialist

Job Overview:
Pay Range $33hr - $38hr Requirement/Must Have:
Bachelor's degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years with Knowledge Management experience. 3 5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role. Hands-on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings.

Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices. Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability. Strong verbal and written communication skills, facilitation, stakeholder management, organization, prioritization, and customer support skills. Responsibilities:
Develop and maintain knowledge management practices that support business needs, improve the employee user experience, and align with enterprise content standards. Assess existing content through inventories, audits, and gap analysis to identify opportunities to improve quality, relevance, and usability. Apply taxonomy, metadata, ownership, review cadence, version control, naming standards, and lifecycle practices to keep knowledge assets organized, current, and easy to find.

Work with SMEs to turn complex or fragmented information into clear QRGs, SOPs, training materials, and support content employees can use with confidence. Act as a trusted partner for stakeholders, content owners, and SharePoint site owners. Lead training, office hours, onboarding, guidance, and customer support for users, SMEs, and content contributors. Help teams keep site content accurate and current while coordinating escalation for platform defects, enhancement requests, or code changes as needed.

Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures. Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories. Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback. Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences.

Use user-centered design principles to improve site navigation, information architecture, content Client, and content placement. Nice to Have:

Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics. Familiarity with accessibility standards, UX practices, content design methods, and user-centered design principles. Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership. Benefits Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc.

is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.