System Admin & Service Desk _Bilingual (English​/ Korean

System Admin & Service Desk _Bilingual (English/ Korean)

Contract. Compensation: USD 70,000 - USD 75,000 - yearly.

Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits:
Medical Insurance, Vision Insurance, Dental Insurance, 401(k), Paid Sick hours.

Service Desk & Customer Support, System Administration (Jira/MSP+/Web Systems), Data Analysis (Excel/KPI/Reporting), AI-Driven Automation & AI-assisted Development, Continuous Process Improvement (Agile Mindset) on QA/System failure issues. Perform basic to intermediate system administration tasks, including User and access management. System configuration:
Workflow and process maintenance, Issue investigation and escalation. Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred. 5+ years of experience in one or more of the following areas:
Service Desk / Help Desk Operations, IT Operations or Application Support, System Administration, Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders. Ability to work effectively with both U.S.

-based teams and Korea-based Headquarters. Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills &

Qualifications:

Experience with Jira or other ticketing/workflow management systems preferred. Understanding of web-based applications and system integrations. Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.

All your information will be kept confidential according to EEO guidelines.
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