Product Director

Product Director

O'Neil Digital Solutions (ODS) is a leading Customer Communication (CCM) and Customer Experience (CX) services company that provides omni-channel output and delivery to major U.S. industries. ODS offers proven technical capabilities that help companies communicate effectively with their customers, including our industry-leading, SaaS platform that provides AI-driven composition solutions, campaign management, data analytics, eDelivery and print & fulfillment services.

Duties and Responsibilities:

• Lead governance of the full technology delivery lifecycle, including work intake, prioritization, pipeline management, release coordination, and escalation management across multiple client portfolios.
• Drive roadmap planning and delivery execution for enterprise platforms and healthcare communication solutions, balancing client commitments, platform enhancements, technical debt, and operational priorities.
• Establish and monitor program health metrics, workflow standards, SLAs, and delivery benchmarks to improve throughput, predictability, and operational efficiency.
• Partner with engineering, product, and client leadership teams to manage workload balancing, resource planning, staffing priorities, and cross-functional execution across a global delivery organization.
• Serve as the senior delivery partner for strategic healthcare payer clients, communicating program status, managing escalations, and ensuring alignment between delivery commitments and business outcomes.
• Oversee operational governance activities including defect trend analysis, quality improvement initiatives, billing transparency, compliance-sensitive work management, and production issue resolution.
• Lead continuous improvement initiatives across product management and delivery operations, including process redesign, retrospective governance, workflow optimization, and automation of reporting capabilities within Jira and Confluence.
• Champion compliance, documentation, and operational best practices supporting HIPAA/PHI requirements, healthcare data governance, and enterprise delivery standards.

Qualifications & Requirements:

Required Education, Experience, Certification/Licensure:

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field.
• Minimum 10 years of experience in technology delivery, program management, or product management roles.
• Minimum 4 years of leadership experience managing large-scale, matrixed engineering or product organizations.
• Experience leading multi-client portfolios within a services, managed services, or healthcare technology environment.
• Strong expertise with Agile, Kanban, and hybrid delivery methodologies.
• Advanced experience with Jira, workflow management, reporting, and operational analytics.
• Demonstrated ability to communicate effectively with executive leadership, clients, and cross-functional stakeholders.

Preferred Education, Experience, Certification/Licensure:

• Experience supporting healthcare payer operations, regulated environments, or healthcare communications platforms.
• Familiarity with HIPAA/PHI compliance requirements.
• Experience with enterprise delivery tools including Jira, Confluence, and Atlassian reporting solutions.
• Experience supporting print, digital communications, ERP, cloud, or workflow automation platforms.
• PMP, Agile, Scrum, or related project/program management certifications preferred.

Knowledge,

Skills and Abilities

(KSAs):

• Strong leadership skills with demonstrated ability to manage complex, cross-functional technology delivery organizations.
• Expertise in operational governance, workflow optimization, and large-scale program execution.
• Strong analytical and problem-solving skills with the ability to leverage delivery metrics and operational data for decision-making.
• Excellent communication and stakeholder management skills across technical and non-technical audiences.
• Ability to manage competing priorities in fast-paced, client-driven environments.
• Strong understanding of healthcare technology operations, compliance considerations, and enterprise delivery practices.

Management Responsibilities:

• Provide leadership and operational oversight for a matrixed organization of product, engineering, and delivery professionals supporting enterprise healthcare technology platforms.
• Partner with department leadership on workforce planning, resource allocation, onboarding, performance management, and operational effectiveness initiatives.
• Foster a culture focused on accountability, continuous improvement, collaboration, and delivery excellence.

Working Conditions:

• Must be able to perform the essential job duties.
• Work is performed primarily in an office environment.
• Typically requires the ability to sit for extended periods of time (66%+ each work day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Equal Opportunity

Employer:

O'Neil Digital Solutions is an equal opportunity employer. All aspects of employment,…