GA DOL - Quality Analyst (Testing

Senior QA Engineer (Service Now Testing)

Mclean, Virginia

The manager is looking for candidates who:

• Have recent, hands-on Service Now testing experience.

• Can independently navigate and work within Service Now.

• Have strong ATF automation skills.

• Are not relying solely on certifications or outdated experience.

Job Description:

• Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of "out-of-the-box" Service Now solutions.

• This role requires solid understanding of Service Now platform behaviors, modules, ACLs, flows, and integration testing.

Responsibilities:

• Develop, document and maintain the test data, data validation, end to end testing flows.

• Design, develop, and maintain automated test scripts using Service Now ATF.

• Create test cases based on functional and technical requirements.

• Collaborate with developers, business analysts, and QA teams to validate functionality.

• Analyze test results and report defects in a timely manner.

• Participate in daily stand-ups, sprint planning, and other Agile ceremonies.

• Ensure high quality and performance of the Service Now platform across ITSM, HRSD, CSM, or other modules.

• Develop reusable test templates for future automation initiatives.

• Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk and Compliance) modules.

• Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.

• Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.

• Conduct regression testing using ATF across Service Now upgrades/releases.

• Perform cross-browser testing and E2E user journey validation with external apps.

• Test REST/SOAP integrations and external data flows.

Required Qualifications:

• 5 to 8 plus years of QA.

• 3 plus years of hands-on Service Now ATF testing (with focus on IRM/GRC).

• Strong automation experience (Selenium)

• Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.

• Hands-on with tables, ACLs, flows, update sets, APIs, business rules.

• 3 plus years validating platform UI, Service Portal, Workspace UX.

• Strong analytical, debugging, and communication skills.

• 2 plus years’ experience with Agile/Scrum methodologies.

• Knowledge of test planning, test case creation, and defect management.

• Proficient in identifying automation opportunities within the Service Now ecosystem.

Preferred Qualifications:

• Service Now certifications (CSA, CIS-Risk, CIS-GRC, ATF)

• CI/CD experience (Git Hub/Jenkins/Azure Dev Ops)

• Experience with domain-separated instances.

• Prior experience in large-scale Service Now implementation projects.

• Scripting experience with Python, JavaScript, etc.