Customer Success Engineer - NGFW

Customer Success Engineer - NGFW

Location:

Plano, TX 75093 (Hybrid – in office 3 days a week)

Duration: 12 months (possible extension)

Duties:

• Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.
• Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.
• Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.
• Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.
• Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.

Skills:

• 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
• Working knowledge of NGFW security platforms is highly desirable.
• Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
• Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
• Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
• Experience in customer escalations, account management, and project management.
• Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

Education:

Bachelors or Masters in Cybersecurity, or any other engineering degrees

Certifications:

Network Security certification (PCNSA, PCNSE) or CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.