Genesys CTI & IVR Production Support Pro
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-08-08
Listing for:
Fixity Technologies
Full Time
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
SRE/Site Reliability, HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Fixity Technologies in Plano, TX seeks a production support specialist for Genesys CTI and IVR platforms. You will troubleshoot in real time, perform root cause analysis, and help ensure smooth contact center operations.
Responsibilities include participating in incident triage calls with operations, engineering, and vendor teams, monitoring system performance, documenting incidents and resolutions, and supporting feature rollouts and platform upgrades.
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