Technical Project Coordinator

The Technical Project Coordinator supports our cleint's installation, upgrade, professional services, and remediation projects. This individual serves as the primary point of coordination on the day of service, working closely with field technicians, project managers, dispatch teams, vendors, and customers to ensure successful project execution.

The role is responsible for managing activities from technician dispatch through project completion, ensuring work is completed on schedule, meets technical requirements, and delivers a positive customer experience.

• Own day-of-job coordination from technician dispatch through work order completion and technician release.
• Conduct pre-dispatch readiness checks with field technicians to confirm:
• Arrival times
• Required materials and equipment
• Site access requirements
• Technical readiness
• Provide real-time operational and technical support to field technicians during installations and service events.
• Track technician progress and project milestones throughout the installation lifecycle.
• Serve as the primary communication point between field teams, customers, project managers, vendors, and leadership.
• Provide hourly project status updates in Smartsheet, ILEX, and other designated platforms.
• Ensure all required project documentation, test results, photos, and supporting records are complete and uploaded within 24 hours of project completion.
• Verify all deliverables meet project and customer requirements before closing work orders.

• Installation success rate (Controlled and All-In)
• Compliance with hourly status updates
• 98% accuracy in ticket/documentation updates
• Documentation upload completion within 24 hours
• Customer satisfaction scores

• Experience coordinating technical installations, field services, telecommunications projects, or network deployments.
• Strong communication and stakeholder management skills.
• Ability to manage multiple projects and work streams simultaneously.
• Comfortable working in fast-paced, operational environments with real-time issue resolution.
• Experience with project tracking and documentation tools such as Smartsheet or comparable platforms.

This is essentially a day-of-installation/project execution coordinator role. The person acts as the command center for field deployments, ensuring technicians, customers, dispatch, and project teams stay aligned while tracking progress, resolving issues, and documenting project completion.

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack.

We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs.

We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any…