Product Manager – Client Integrations, Information Technology

Overview

Are you a motivated Product Manager or Business Analyst looking to take the next step in your career? Service Link is seeking a Product Manager – Client Integrations with a strong client-focus and a proven ability to translate business needs into scalable software solutions.

In this role, you will lead the onboarding and technical integration of clients into Service Link’s platforms. You will partner cross-functionally with Product, Engineering, QA, and Operations to gather requirements, design workflows, map integration events, and drive successful delivery. You will play a critical role in delivering seamless client experiences, improving integration efficiency, and enabling scalable growth across our platforms.

** This is a hybrid role, located at our Plano, TX office. Candidates must be willing and able to work in-office 3 days per week in Plano, TX.**

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future

In this role, you will…

• Own client integrations end-to-end, from discovery through implementation
• Partner cross-functionally to deliver seamless, scalable technical solutions
• Translate complex business requirements into clear technical designs
• Drive execution, manage timelines, and ensure successful delivery
• Communicate progress and insights to clients and executive stakeholders

You possess …

• A client-focused Product Manager or Business Analyst who thrives at the intersection of business and technology
• A strong communicator who can translate complex needs into clear, actionable solutions
• Detail-oriented and analytical, with a passion for solving problems and improving processes
• Comfortable working cross-functionally in a fast-paced, delivery-driven environment
• Proactive, organized, and accountable, with a track record of driving successful outcomes

Client Engagement & Requirements Gathering

• Serve as the primary liaison for client integration projects.
• Lead discovery sessions to define workflows, data exchanges, event triggers, and business rules.
• Write and maintain detailed functional specifications, including revision history, throughout the development lifecycle using input from business stakeholders, partners, engineering, and QA teams.
• Develop and present meaningful project updates, reporting, and dashboards that provide transparency and actionable insights for clients and executive leadership.
• Define system functionality, including workflows, impacts to existing applications, and user navigation.
• Design user interface mockups, visual models, charts, and workflow diagrams to support requirements.
• Facilitate clarification and resolution of functional specification questions throughout the delivery process.
• Ensure functional specifications are accurate, complete, and clearly documented.
• Present functional specifications to internal stakeholders and incorporate feedback.
• Translate client needs into clear, actionable technical requirements and specifications.
• Gather business requirements from appropriate stakeholders when formal documentation is not provided.
• Perform other duties as assigned.

API, Workflow, Event & Data Mapping

• Analyze client integration needs and document API request/response structures, payload definitions, authentication methods, and error handling.
• Create workflow diagrams, event sequences, data mappings, and comprehensive integration specifications.
• Partner with engineering teams to validate integration designs and ensure technical feasibility.

Engineering & QA Collaboration

• Ensure engineering teams fully understand requirements, workflows, and integration expectations.
• Develop test cases and acceptance criteria supporting API functionality, workflow logic, and data exchange requirements.
• Support QA efforts including functional validation, defect triage, and retesting.
• Track integration progress and proactively drive delivery to meet committed timelines.

UAT & Operational Support

• Coordinate User Acceptance Testing (UAT) with internal operations teams and external clients.
• Prepare UAT scenarios, manage defects, track results, and…