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Production Operations Lead - Incident & Service Desk
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-08-15
Listing for:
BeyondSOF
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Beyondsoft is a leading IT and consulting firm seeking a senior operations leader to support production incidents for high-visibility web sites and consumer applications. The role leads a distributed service desk, manages escalations, and ensures timely incident recording and communications.
Ideal candidates have 8+ years of leadership in incident management, ITIL practices, and experience with Service Now or Peregrine, plus cloud monitoring expertise.
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