Senior ServiceNow Technical Consultant – SAM Pro ​/ Flexera Transition

Senior Service Now Technical Consultant

We are seeking an experienced and highly certified Senior Service Now Technical Consultant with hands-on expertise in Service Now Software Asset Management Professional (SAM Pro) and Flexera-related transition activities. This role will lead the technical design, configuration, testing, deployment, and stabilization of SAM Pro capabilities for enterprise clients. The successful candidate will bring strong technical expertise in software asset management, software-license reconciliation, data migration, integrations, and Service Now platform best practices.

Key Responsibilities

• Lead the design, configuration, development, testing, deployment, and stabilization of Service Now SAM Pro solutions.
• Support Flexera-related migration, integration, transition, data-conversion, validation, reconciliation, cutover, and hypercare activities.
• Configure and maintain Service Now software models, license entitlements, software normalization processes, publisher content, license metrics, and reconciliation controls.
• Analyze and resolve software-asset data-quality, normalization, reconciliation, and compliance exceptions.
• Collaborate with stakeholders to gather requirements, define scope, document data mappings, and develop scalable SAM Pro solution designs.
• Support publisher-specific licensing and software-asset-management activities, including Microsoft, IBM, Oracle, Red Hat, Broadcom, and other publishers within project scope.
• Integrate Service Now with external systems using REST/SOAP APIs, Integration Hub, MID Servers, import sets, transform maps, and other approved integration tools.
• Partner with CMDB, Discovery, ITAM, procurement, contract, infrastructure, security, and data-management teams to address solution dependencies.
• Develop and maintain technical documentation, including solution designs, configuration records, migration runbooks, test plans, cutover plans, reconciliation evidence, and operational handover materials.
• Conduct code reviews, troubleshoot defects, support performance tuning, and ensure adherence to security, compliance, and platform-governance standards.
• Provide technical leadership and mentorship to junior consultants and developers.
• Stay current with Service Now releases and proactively recommend platform enhancements.
• Support pre-sales activities as assigned, including discovery, solutioning, demonstrations, estimates, and proposal development.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; an equivalent combination of relevant education, training, certifications, and professional experience may be considered.
• Five to seven years of hands-on Service Now platform development, configuration, administration, or implementation experience.
• At least two years of successful Service Now implementation experience in enterprise environments.
• At least two years of direct Service Now SAM Pro implementation, configuration, administration, or support experience.
• Experience with software normalization, software models, license entitlements, license metrics, reconciliation, and software-asset data management.
• Experience supporting at least one Flexera migration, Flexera integration, Flexera replacement, software-asset data migration, or comparable software-asset-management transition.
• Experience using Service Now import sets, transform maps, data loading, data validation, and reconciliation reporting.
• Proficiency in JavaScript, Glide Script, Flow Designer, Service Now Studio, REST/SOAP APIs, and Service Now integration methods.
• Experience with Agile delivery methodologies and Dev Ops or release-management practices.
• Strong communication, presentation, stakeholder-management, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Required Certifications

• Active Service Now Certified System Administrator (CSA)
• Active Service Now Certified Application Developer (CAD)
• Active Service Now Certified Implementation Specialist – Software Asset Management (CIS-SAM)
• At least two additional active Service Now CIS certifications, for a total of at least three CIS…