Digital Delivery Manager – AEM

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8,000+

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55

Offices

Position:Digital Delivery Manager – AEM

Location: Plano, TX

Job :963

# of Openings:0

Digital Delivery Manager - AEM

Project Manager, Digital Experience

Location:

Plano, Texas
Working model:
On-site at the Cheil office, five days per week

Employment type:

Full-time

Position Summary
Cheil USA is seeking an experienced, client-facing, and hands-on Digital Delivery Manager - AEM / PM, Digital Experience to lead the delivery of web, mobile app, e-commerce, product, promotional, and evergreen digital experiences across a complex enterprise ecosystem.

This role owns digital initiatives from intake and requirements validation through prioritization, implementation, quality assurance, stakeholder approval, publishing, and post-launch validation. The role will coordinate business stakeholders, content authors, publishers, creative teams, QA, product teams, and technical partners across multiple locations and time zones.

This is not a purely administrative project-management position. The successful candidate must have practical Adobe Experience Manager experience and be comfortable working directly in AEM when needed. They should be able to navigate authoring environments, review pages and components, perform simple content updates, validate staging output, identify common content or configuration issues, and support publishing activities.

The ideal candidate combines strong stakeholder leadership with practical digital-experience and publishing knowledge. They can challenge incomplete requirements, translate business requests into executable plans, establish priorities, coordinate distributed teams, identify risks, and verify delivery outcomes directly rather than relying exclusively on status reports from others.

Key Responsibilities
Project and Stakeholder Leadership

• Serve as a primary operational partner to business, marketing, product, e-commerce, creative, legal, UX, technology, and delivery stakeholders across multiple business areas and work streams.
• Own digital initiatives from intake and requirements validation through implementation, QA, stakeholder approval, go-live, and post-live validation.
• Translate business objectives, creative assets, product information, and source materials into clear briefs, acceptance criteria, dependencies, milestones, owners, and delivery plans.
• Evaluate incoming requests for completeness, feasibility, business impact, urgency, technical dependencies, and operational risk.
• Challenge unclear, incomplete, conflicting, or technically impractical requests and align stakeholders on an executable path before work begins.
• Facilitate decisions and communicate scope, priorities, risks, trade-offs, dependencies, and required stakeholder actions.
• Build trusted stakeholder relationships while maintaining clear accountability, realistic commitments, and transparent communication.
• Provide concise, decision-oriented status updates to stakeholders and leadership.

• Work directly in Adobe Experience Manager to review implementation and support delivery when operationally necessary.
• Navigate AEM authoring, preview, staging, approval, and publishing environments with confidence.
• Perform simple content and page updates when needed, including copy, links, images, metadata, page properties, and existing component configurations.
• Review the selection, configuration, placement, and behavior of AEM components against approved requirements and creative references.
• Validate page structure, content accuracy, links, assets, metadata, responsive behavior, accessibility considerations, and general publishing readiness.
• Support or execute publishing activities when necessary, following the appropriate approval, scheduling, and release controls.
• Review digital experiences across relevant devices, breakpoints, markets, and environments.
• Identify inconsistencies between approved requirements, creative references, authored content, staging output, and live behavior.
• Distinguish content-authoring issues from asset, product-data, workflow, integration, component, or platform defects.
• Partner with AEM authors, publishers, QA, product teams, creative teams, and technical teams to resolve content and platform-related issues.
• Support rollback, hotfix, and post-launch validation activities for urgent or business-critical releases.

• Manage JIRA-based workflows and operational queues, maintaining accurate ownership, status, priority, due dates, dependencies, comments, blockers, and decision records.
• Coordinate local, nearshore, offshore, and global delivery teams across multiple time zones.
• Establish clear handoffs, escalation paths, acceptance criteria, and delivery ownership across distributed teams.
• Balance competing requests using business impact, launch criticality, due dates, capacity, complexity, readiness, and…