Product Director

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O’Neil Digital Solutions (ODS) is a leading Customer Communication (CCM) and Customer Experience (CX) services company that provides omni-channel output and delivery to major U.S. industries. ODS offers proven technical capabilities that help companies communicate effectively with their customers, including our industry-leading, SaaS platform that provides AI-driven composition solutions, campaign management, data analytics, eDelivery and print & fulfillment services.

The Product Director provides strategic leadership across a multi-client technology delivery organization supporting healthcare payer clients and enterprise platforms. This role is responsible for governing end-to-end program health, delivery operations, and product execution across digital, print, and operational technology solutions. The Product Director partners cross-functionally with engineering, client services, and product teams to optimize delivery performance, operational efficiency, and client value realization.

• Own the product vision and roadmap strategy for enterprise platforms and healthcare communication solutions, translating client needs, market trends, and business objectives into a prioritized, outcome-driven product roadmap.
• Lead product strategy and lifecycle ownership for the new ONEsuite platform, defining feature prioritization, business requirements, and success metrics, and partnering with Program/Delivery Management to sequence releases and manage pipeline execution.
• Define and track product health metrics — adoption, customer satisfaction, feature value realization, and business impact — using delivery throughput and predictability data as supporting inputs, not the primary success measure.
• Partner with engineering, delivery, and client leadership to align product priorities with resourcing and staffing plans, ensuring roadmap commitments are realistic and value-driven across a global delivery organization.
• Serve as the product partner to strategic healthcare payer clients, translating client business needs into product requirements, communicating roadmap trade-offs, and owning outcome alignment between product decisions and client value.
• Own product outcomes for operational and compliance-sensitive capabilities, including billing transparency, quality/defect trend insights, and production issue prioritization — determining what gets built to solve recurring problems, in partnership with delivery on execution.
• Drive continuous product improvement, including customer/user feedback loops, process redesign informed by retrospectives, and championing automation/reporting capabilities (Jira/Confluence) that support product decision-making.
• Champion product compliance and governance standards, ensuring roadmap and feature decisions align with HIPAA/PHI requirements, healthcare data governance, and enterprise product management best practices.

Required Education, Experience, Certification/Licensure

• Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or related field.
• Minimum 10 years of experience in technology delivery, program management, or product management roles.
• Minimum 4 years of leadership experience managing large-scale, matrixed engineering or product organizations.
• Experience leading multi-client portfolios within a services, managed services, or healthcare technology environment.
• Strong expertise with Agile, Kanban, and hybrid delivery methodologies.
• Advanced experience with Jira, workflow management, reporting, and operational analytics.
• Demonstrated ability to communicate effectively with executive leadership, clients, and cross-functional stakeholders.

Preferred Education, Experience, Certification/Licensure

• Experience supporting healthcare payer operations, regulated environments, or healthcare communications platforms.
• Familiarity with HIPAA/PHI compliance requirements.
• Experience with enterprise delivery tools including Jira, Confluence, and Atlassian reporting solutions.
• Experience supporting print, digital communications, ERP, cloud, or workflow automation…