Sr. Lead Infrastructure Engineer - Storage SRA

Become a member of a team where you can contribute significantly to shaping the future of a world‑renowned and influential company. Among top performers, you can make a direct and meaningful impact.

As a Senior Lead Infrastructure Engineer at JPMorgan Chase within the Corporate Sector – Infrastructure Platforms, you exhibit both depth and breadth of knowledge regarding software, applications, and technical processes across multiple technical disciplines. You also have a specialization in a specific domain within infrastructure engineering to drive programs or initiatives consisting of multiple technologies and applications.

• Applies deep technical expertise and problem‑solving methodologies focused on analyzing complex data and systems, anticipating issues, and finding ways to mitigate risk
• Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
• Be responsible for infrastructure engineering in accordance with business requirements
• Executes work according to compliance standards, risk and security, and business objectives
• Own end‑to‑end problem detection, resolution, and prevention; lead efforts to improve MTTD, MTTM, and MTTR through better observability, triage, and remediation practices
• Drive a workstream or project spanning one or more infrastructure engineering technologies, including technology lifecycle management and dependency management across network, compute, database, and application platforms
• Partner with adjacent platform teams to architect and implement changes that resolve systemic issues, reduce operational risk, and modernize technology and operational processes
• Design and deliver creative, scalable solutions for high‑complexity engineering challenges, including development of automation, tooling, and repeatable operational patterns
• Evaluate upstream/downstream impacts across systems, data flows, and integrations; proactively identify risks and provide clear mitigation and contingency recommendations
• Expertise to continuously improve telemetry and observability of storage products with tools like Grafana, Dynatrace, Prometheus, Splunk, Netcool, etc.

• Formal training or certification on site reliability engineering concepts and 5+ years applied experience
• Own reliability and operational excellence for IP‑based storage services, including availability, performance, capacity, and operational risk reduction
• Act as the SME for enterprise storage platforms (e.g., Dell EMC Power Flex, Net App Solid Fire, Pure Storage, PMAX) including design input, troubleshooting, upgrades, and lifecycle management; provide 24x7 support coverage, incident response, and escalations; lead restoration activities during high‑severity events
• Drive SRE best practices; define, measure, and improve SLIs/SLOs, error budgets, and operational KPIs for storage services. Build and maintain observability: metrics, logs, traces (where applicable), dashboards, alerts, and runbooks
• Reduce operational load by identifying and eliminating toil through automation; automate repetitive tasks (provisioning, health checks, failover validation, reporting, hygiene tasks); implement safe automation with guardrails, change controls, and rollback strategies. Expert knowledge of AAAS automation
• Perform root cause analysis (RCA) and problem management; implement corrective and preventive actions to prevent recurrence
• Maintain and continuously improve runbooks, standard operating procedures, on‑call playbooks, and knowledge articles; collaborate with engineering, network, compute, and platform teams on architecture reviews, change planning, and reliability improvements
• Support capacity management and performance engineering: forecasting, trending, saturation analysis, and proactive remediation; ensure compliance with operational standards (change management, risk controls, documentation, audit readiness)
• Role participates in a 24x7 on‑call rotation and is expected to respond to production incidents within…