Amazon Connect Architect
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-08-22
Listing for:
Delta System & Software, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), Cloud Computing: Infrastructure & Operations, AWS
Job Description & How to Apply Below
- Proficiency in at least one modern programming language (e.g., Python, Java)
- Experience implementing cloud contact center platforms, preferably Amazon Connect
- Strong expertise with Infrastructure as Code (e.g., Terraform)
- Ability to architect and implement AWS applications and networking
- Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
- Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
- Advanced knowledge of application and infrastructure architecture principles
- Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
- Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and Cloud Watch
- Experience building and supporting enterprise solutions on AWS
- Strong understanding of contact center operations (required)
- AI skills: conversational AI + speech analytics integrations;
GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)
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