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AI-Driven Care Process Innovation Lead
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-08-23
Listing for:
Samsung Electronics America
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
AI Business & Operations, Change Management
Job Description & How to Apply Below
Samsung Electronics America is seeking a senior leader to drive North America’s Customer Service Process Innovation. The role focuses on transforming business processes, adopting AI and intelligent automation, and improving performance across Care divisions.
You will coordinate with North America units, Korea HQ, and global partners for strategic AI initiatives. The role emphasizes leadership of cross-functional teams, data-driven decision making, and governance of AI initiatives within SEA
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