ServiceNow Technical Lead
Listed on 2026-08-24
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IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing: Infrastructure & Operations
Service Now Technical Lead
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Service Now Technical Lead to join our team in Plano, Texas (US-TX), United States (US). Service Now Technical Lead
Location:
Remote / On-site (as required) Job Type: Full-Time
About the Role:
We are seeking a highly certified and experienced Senior Service Now Technical Consultant to lead and deliver complex Service Now implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the Service Now platform.
Key Responsibilities:
- Lead the design, development, and deployment of Service Now solutions across ITSM, ITOM, HRSD, CSM, and other modules.
- Collaborate with stakeholders to gather requirements, define scope, and architect scalable Service Now solutions.
- Provide technical leadership and mentorship to junior consultants and developers.
- Customize and configure Service Now applications using best practices and maintain platform integrity.
- Integrate Service Now with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
- Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
- Stay current with Service Now releases and proactively recommend platform enhancements.
- Support pre-sales activities including solutioning, demos, and proposal development.
Required Qualifications:
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- 10+ years of hands-on experience with Service Now platform development and administration.
- Proven track record of successful Service Now implementations in enterprise environments.
- - 5+ Years Certifications (Required/Preferred):
Required:
Junior – CSA and at least 1 CIS-(any) and CAD Intermediate – CSA and at least 2 CIS-(any) and CAD Senior – CAS and at least 3 CIS(Any) and CAD
Skills &
Competencies:
- Strong understanding of Service Now architecture and data model.
- Proficiency in JavaScript, Glide Script, Flow Designer, and Service Now Studio.
- Experience with Agile methodologies and Dev Ops practices.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Why Join Us?
- Work with a team of passionate Service Now experts.
- Opportunity to lead high-impact digital transformation projects.
- Competitive compensation and benefits.
- Continuous learning and certification support.
Minimum /
Required Skills:
10+ years of Service Now experience in ITSM, ITOM, HRSD, CSM
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