Software Quality Assurance; AI

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Position:Software Quality Assurance (AI Performance)

Location: Plano, TX

Job :284-17818

# of Openings:1

Job Title:
Software Quality Assurance Tester (Korean Bilingual Preferred)

• Role: QA Tester – AI Performance / Voice Assistant Evaluation
• Pay Rate:
  Up to $30/hr (Depending on experience and qualifications)
• Location:
  
  Samsung Electronics America - Plano, TX 75023 (100% On-site, M-F, working hours vary by teams)
• Job Type: Full-Time Contractor under ITS (6-Month Contract with high possibility of extension as necessary)
• Work Authorization:
  Must be legally authorized to work in the U.S.

• Probationary Period:
  Standard benefit eligibility begins following a 3-month probation period.
• Health Benefits:
  
  Medical, Dental, and Vision Insurance eligibility opens after 3 months of employment.
• Paid Time Off (PTO): 80 hours (10 days) per year. Accrual begins immediately on your start date per pay period, and accrued PTO is available for use after completing 3 months of employment.
• Paid Holidays: 5 paid company holidays per year (New Year’s Day, Independence Day/Fourth of July, Labor Day, Thanksgiving Day, Christmas Day).
  
  Note:
  
  Actual holiday schedules may be adjusted to align with the Samsung Plano team's operational schedule.
• 401(k): 401(k) benefits are not provided at this time.
• Pay Cycle:
  Bi-weekly payments issued every other Wednesday.

We are seeking a detail-oriented QA Tester to evaluate voice interaction performance for our AI-driven virtual assistant at our Mobile Quality Lab (MQL) in Plano, TX. The ideal candidate possesses direct experience with voice assistant applications, proficiency in audio testing methodologies, strong coding/scripting abilities, and robust log analysis skills. This role bridges hands-on software quality evaluation, prompt validation automation, and cross-functional bug tracking to ensure seamless AI interaction quality.

• AI & Voice Assistant Testing:
  Direct experience in testing voice interaction applications, audio testing methodologies, LLMs, and AI-driven virtual assistants.
• Automation & Log Analysis:
  Exceptional problem-solving skills to analyze logs, debug issues, and automate prompt validation using internal tools.
• Test Execution & Scripting:
  Proven ability to execute test cases/scripts, track regressions, and manage web-based and mobile device system testing.

• Standards & Execution:
  Conduct comprehensive software quality testing in accordance with established standards and testing procedures.
• Bug Tracking & Regressions:
  Register detected bugs/issues in tracking systems and perform rigorous follow-up regression testing after fixes are deployed.
• System & Platform Testing:
  Test web-based systems, desktop applications, and mobile device software across diverse media tools.
• AI & Prompt Validation:
  Validate voice assistant performance, test prompt logic, and automate prompt validations where possible using internal utility tools.
• Project Execution &
  
  Collaboration:
  
  Simultaneously execute multiple QA projects under tight deadlines while collaborating closely with inter-departmental team members.

• Education:
  
  Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience) required.
• Experience:
  
  Prior QA/testing experience in the Mobile, Telecom, or Consumer Electronics industry is highly desirable.
• Language
  
  Skills:
  
  Fluent oral and written English required. Proficiency in Korean is a strong plus.
• Technical
  
  Skills:
  
  Tech-savvy with intermediate skills in computers, mobile OS, spreadsheets, test scripts, AI/LLM systems, and prompt engineering tools.

• Linguistic & Cultural Awareness:
  Up-to-date knowledge of relevant linguistic, regional, and cultural trends impacting voice AI responses.
• Time Management & Urgency:
  Goal-oriented mindset with high time-management skills, capable of delivering results under pressure with limited supervision.
• Interpersonal
  
  Skills:
  
  Great communication and interpersonal skills to articulate software bugs clearly to engineers and stakeholders.

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