SAP Application Support Specialist; Korean Bilingual

Job Details

• Job Title:
  
  SAP Application Support Specialist
• Client:
  Korean IT Services and IT Consulting
• Working Style:
  Onsite
• Working
  
  Location:
  
  Plano, TX
• Employment Type:
  
  1 yr Contract / W-2
• Salary:
  Up to $6,000/month (DOE)
• Benefit: 401K Match but No Insurance
• Working Hours:
  
  9AM
  -6PM
• Language:
  English and Korean (bilingual)
• Visa Support:
  No

We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail.

This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4

HANA environment, ensuring timely and effective support for business-critical systems.

The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.

• Provide Tier 1 VOC support to end users operating on the SAP S/4
  
  HANA platform
• Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers
• Review source code and system configurations to assist in root cause identification
• Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents
• Document all customer interactions, issue details, and resolutions in accordance with established procedures
• Communicate technical findings clearly and professionally to both technical and non-technical audiences
• Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction

A proactive, detail-oriented professional with strong communication, ownership, and problem-solving skills who can collaborate effectively across business and technical teams.

• Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline
• Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required
• SAP
  
  Experience:
  
  Exposure to SAP environments (S/4
  
  HANA preferred) is not required but preferred
• Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred
• Understanding and experience in system development lifecycle preferred
• Demonstrated ability to interpret and analyze complex source code and technical documentation
• Strong analytical, diagnostic, and problem-solving abilities required
• Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently
• High degree of professionalism, accountability, and customer service orientation required
• Prior experience in client-facing roles preferred
• Bilingual Korean Required