Customer Solutions Director

Join our Team Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About this opportunity

Customer Unit AT&T leads the sales and delivery of Ericsson's network technologies and services for AT&T. We are looking for an experienced Customer Solution Responsible (CSR) to help shape and drive strategic Radio Access Network (RAN) software initiatives across AT&T and Ericsson. Based in Plano, Texas, this is a full-time role with limited travel (10%).In this role, you will serve as a trusted technical partner to AT&T, connecting customer needs with Ericsson's technology strategy, product portfolio, software roadmap, and global delivery capabilities.

You will engage with senior stakeholders — including CTO, engineering, and operations organizations — and collaborate with Ericsson business units, product teams, commercial teams, and ecosystem partners to translate complex requirements into actionable solutions.

What you will do Serve on the AT&T Customer Unit CTO organization and CU Core 3 teams to define and advance RAN software requirements, solutions, and development priorities

Act as the primary CSR for AT&T RAN software initiatives spanning LTE, 5G, 6G, AI, automation, Cloud RAN, and related emerging technologies

Build trusted relationships with AT&T stakeholders across CTO, engineering, and operations organizations

Communicate Ericsson's technology strategy, vision, and differentiators to position the company as a preferred technology partner

Capture, qualify, prioritize, and manage customer requirements while maintaining alignment across Ericsson product lines and ecosystem partners

Ensure solution integrity, technical feasibility, execution readiness, and risk management across the customer engagement lifecycle

Support timely delivery of critical features by coordinating priorities and following the First Office Application (FOA) process

Develop and promote network evolution strategies across hardware and software, aligning Ericsson's capabilities with AT&T's service goals

The skills you bring

At least 10 years of experience in technology, solutions, or product management within telecommunications or ICT, with substantial experience in Ericsson networks and RAN software

Strong expertise in RAN and network architecture, solution management, and software-driven network evolution

Broad knowledge of the RAN and Networks portfolio, with depth in Radio, compute, RAN software, and Cloud RANExperience influencing product roadmaps, deployment strategies, standardization activities, and development priorities

Ability to engage Ericsson's global organization — including Business Areas, GFTL, Market Area domain teams, and engineering organizations — to support complex customer engagements

Strong consultative and strategic advisory skills, with the ability to identify customer needs and contribute to technology decisions

Excellent communication and presentation skills, with the ability to engage audiences from executive leaders to senior engineers

Bachelor's degree in electrical engineering, computer engineering, telecommunications, or a related field; master's degree or MBA preferred

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply? to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.…