Tier 3, Engineer – Network Solutions Engineer

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

The Tier 3, Engineer 4 role provides senior‑level technical execution and leadership for complex enterprise network activations supporting large, high‑visibility customers. This role independently drives day‑to‑day technical decisions, partners directly with customers and internal stakeholders, and coordinates cross‑functional teams to deliver successful network implementations. Tier 3, Engineer 4 acts as a technical escalation point for the team, balances customer and business requirements, and ensures issues are resolved efficiently with a strong focus on service quality and operational excellence.

They contribute to continuous improvement efforts through root cause analysis and tactical process enhancements.

• Core Responsibilities:
  • Advanced Technical Expertise:
    Deep hands‑on knowledge of enterprise network architectures and SDN/SDWAN solutions; capable of designing, activating, and troubleshooting complex network implementations.
  • Customer & Partner Communication:
    Communicates effectively with enterprise customers and internal teams, translating technical details into clear impacts, risks, and recommendations.
  • Cross‑Functional Coordination:
    Works across engineering, service delivery, product, and operations teams to deliver end‑to‑end activation outcomes.
  • Ownership & Accountability:
    Takes ownership of assigned activations and issues from initiation through resolution, proactively identifying and mitigating risks.
  • Independent Decision‑Making:
    Exercises sound technical judgment and autonomy within established frameworks, considering both customer experience and business priorities.
  • Problem Resolution & RCA:
    Performs root cause analysis on complex issues and recommends targeted improvements to processes, designs, or tooling.
  • Works in a 24x7 Operations environment supporting live customers. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Performs technical training to junior operations/engineering team members.
  • Provisions network service configuration in the Software Defined Network (SDN) Service platform for services such as Firewall, NAT/PAT, QoS, DHCP, Traffic Steering, BGP, Static Routes, Wireless Backup, Hybrid WAN, High Availability, LAN and WAN interfaces, etc.
  • Completes Bill of Materials (BOM) for hardware required for each site provisioned, ensuring the configuration and hardware match to meet the customer’s requirements.
  • Working with Customer Project Managers (CPM), provides configurations and technical leadership as a primary technical resource on IP router network technologies, traffic flows, and overall end to end network communication during the Service Delivery process.
  • Tests and turns up new uCPE and Wireless Backup circuits in a production environment. May recommend new practices and procedures, as necessary. Executes test plans and logs results. Gathers supporting documentation such as installation photos and speed tests.
  • Interfaces with customers in regard to acceptance testing of SDN Overlay and Wireless Backup services. Executes test plans and logs results. Develops and implements test and acceptance criteria for network elements.
  • Troubleshoots IP networking and security issues, providing resolutions according to established practices and procedures including executing packet captures, analyzing network performance data, reviewing security profiles, parsing log files, and understanding the customer’s desired outcome.
  • Interfaces with customers to resolve customer issues with their…