It Operations Analyst

IT Operations Analyst

This is a Hybrid position working from our Legacy West Support Center located in Plano Texas.

The Company does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the U.S.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price.

Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

The IT Operations Analyst supports stability, compliance, and continuous improvement of the organization’s IT control environment, with a primary focus on SOX compliance, governance, and operational process support. This role assists in coordinating IT compliance activities, supporting incidents, problem, and change management processes, and helping ensure IT operations align with internal controls, security policies, and regulatory requirements.

The position works closely with internal IT teams, audit, security, Managed Service Providers (MSPs), vendors, and business stakeholders to support control effectiveness, maintain required documentation, and assist with governance activities. The IT Operations Analyst helps identify compliance gaps, supports audit readiness, and contributes to operational discipline and process improvement across IT services.

• IT Operations
• Support day-to-day IT operations, helping ensure the availability, performance, capacity, and reliability of systems, applications, and infrastructure.
• Coordinate operational activities across internal IT teams, managed service providers (MSPs), and vendors to support service delivery and adherence to SLAs.
• Monitor operational performance, identify issues and trends, assist with root cause analysis, and support corrective and preventive actions.
• Participate in major incident management activities, providing operational support and ensuring timely communication and escalation.
• Support the execution and continuous improvement of IT change management processes and procedures.
• Assess and document change-related risks and impacts, collaborating with stakeholders to support informed decision-making.
• Change Management
• Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures.
• Participate in change review meetings and provide coordination support for approvals and follow-up activities.
• Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement.
• Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance.
• Data Analysis
• Security, Compliance, and Governance
• Ensure IT operations, system changes, and control implementations consistently comply with company policies, security standards, and regulatory obligations.
• Serve as a liaison between IT, vendors, and business departments to coordinate the implementation of new IT controls, strengthen operational discipline, and promote risk awareness across teams and service partners.

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; equivalent practical experience may be considered.
• 3–5+ years of progressive experience in IT operations, SOX controls, or related disciplines, including demonstrated ownership of enterprise-scale operational processes.
• Understanding of security, compliance, audit, and regulatory requirements, with experience following established controls and governance processes.
• Strong written and verbal communication skills, with the ability to collaborate effectively with technical…