Sustain Operations Support Engineer - INTL India
Listed on 2026-09-02
-
IT/Tech
IT Support, Technical Support, Cloud Computing: Infrastructure & Operations
L2 Sustain Operations Support Engineer
Insight Global is looking for a L2 Sustain Operations Support Engineer to join a client in Mexico City. As a Sustain Operations Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, Couch Base, and SQL. Your day involves monitoring system health, conducting routine checks, and proactively addressing issues.
You investigate and resolve complex incidents escalated from L1, perform root cause analysis, and ensure resolution within SLA guidelines. You also identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization. Supporting change management, you assist in testing and deploying patches, validating functionality, checking logs, and managing rollbacks when needed. Documentation and reporting are key—you maintain SOPs, update knowledge bases, and track system performance trends.
You work closely with business users and technical teams, aligning on priorities and ensuring compliance with ITIL and ITSM processes. Strong communication and a proactive mindset are essential as you navigate challenges and drive continuous improvement across the stack.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).