Senior Systems Engineer

Base Salary Range

USD $93,772.38 - USD $ /Yr.

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service.

We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit:

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

In this role, you will...

Be responsible for designing, operating, and improving enterprise infrastructure, endpoint engineering capabilities, and assigned operational platforms. Support a broad technology portfolio that includes data center and IaaS environments, enterprise workstation engineering, and operational platforms used across the company. Be a key resource and contributor within the Enterprise Infrastructure and Operations department.

Independently perform complex technical work, improve reliability through automation and sound engineering practices, and serve as a technical escalation point for infrastructure, endpoint, and platform issues. Provide operational ownership of assigned technologies, including lifecycle management, resiliency, and continuous improvement while partnering with other technology teams on solutions and service transitions.

Responsibilities and Duties:

• Design, implement, operate, and maintain assigned enterprise infrastructure and platforms, including compute, virtualization, storage, backup and recovery, monitoring, capacity/performance, and infrastructure lifecycle and operational support, with accountability for the reliability, availability, performance, and lifecycle of data center and IaaS environments.
• Engineer and maintain standardized enterprise workstation images and configurations, including operating system updates, drivers, firmware/BIOS, application compatibility, removal of obsolete applications and versions, and continuous image maintenance and optimization.
• Develop and maintain software packages and automated deployment processes for application installation, configuration, upgrades, and removal to support repeatable and scalable software deployment processes.
• Own assigned infrastructure and platforms throughout their operational lifecycle, including availability, upgrades, lifecycle planning, vendor coordination, security alignment, support readiness, and continuous improvement.
• Proactively identify and remediate infrastructure and platform technical debt, obsolete technologies, unsupported versions, configuration inconsistencies, and recommend opportunities for standardization or retirement.
• Independently handle and lead the resolution of complex infrastructure, endpoint, and platform incidents; perform root-cause analysis and implement corrective actions to prevent recurrence.
• Improve platform reliability and resiliency through monitoring, capacity and performance management, recovery readiness, business continuity, and proactive problem management.
• Use Power Shell, Python, or other automation technologies to standardize operations, reduce repetitive manual work, and improve reliability and scalability for both infrastructure and endpoint engineering.
• Maintain system security and integrity and ensure supported technologies comply with applicable company controls, technical requirements, and security standards.
• Contribute to architecture, technical design, engineering standards, and implementation planning with technology and business partners.
• Lead defined projects and work streams involving complex infrastructure, endpoint, and platforms within established time and financial constraints.
• Maintain technical documentation, runbooks, operational procedures, support and escalation processes, and service health information; support knowledge transfer and cross-training within the team.
• Serve as a senior technical escalation point for the IT Service Desk and other technology teams; develop documentation, automation, training, and repeatable support procedures that enable appropriate issues and administrative activities to be resolved at Level 1/Level 2 and reduce unnecessary engineering escalations.
• Coordinate with internal teams and vendors during implementations, upgrades, incidents, platform transitions, and operational handoffs.
• Serve as a key resource for interactions with staff across technical teams, including the Enterprise Application and Architecture groups.
• May perform additional functions depending on business demand and staffing in order to provide…