Automated Operations Intern

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Automated Operations Intern

Location:

Plano, Tx

Duration: 12 weeks

Start date:

May 25th, 2027

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

We are looking for a Network Operations Intern/Co-Op to support our team in monitoring and maintaining telecom network services. In this role, you will gain hands‑on experience in network monitoring, incident response, and service assurance while learning how large-scale telecom networks operate. You will work alongside experienced engineers and operations specialists to help ensure services remain available and meet Service Level Agreement (SLA) performance targets.

• Work to develop automation of maintenance tasks using programing language (Phyton, Linux Bash scripting, Groovy and Java) and Dev Ops pipelines
• Participate to build Artificial Intelligence use cases to turn operations from reactive to predictive
• Assist in monitoring network alarms and events using operational tools; help classify and upscale issues to appropriate teams
• Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting under supervision
• Learn how core network and radio access network (RAN) components are monitored and maintained; assist with routine checks and maintenance coordination
• Help analyze logs, alarms, and performance metrics to identify potential service issues
• Support controlled remote access activities and change management processes following established procedures
• Maintain accurate records of incidents, maintenance activities, and operational updates; assist with status reporting
• Work with engineering, security, and service teams to understand how issues are resolved and services restored
• Contribute to process documentation, playbooks, automation scripts, or dashboard improvements to enhance operational efficiency

• Currently pursuing a Bachelor’s or Master’s degree in:
  Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or a related field
• Technical Skills (Student-Level Expectations)
• Networking fundamentals (IP, TCP/UDP, DNS, routing basics)
• OSI model concepts
• Familiarity with Linux or command‑line environments
• Programing language:
  Phyton, Linux Bash scripting, Groovy and Java
• Understanding of REST APIs, JSON, and authentication (OAuth2, tokens)
• Basic familiarity with Linux command line and Git (branching)
• Strong analytical and problem‑solving skills
• Ability to document findings clearly
• Clear written and verbal communication

• Exposure to telecom domains (RAN, Core, OSS/BSS, Cloud) through coursework or projects
• Experience with monitoring tools or ticketing systems (academic or lab exposure is fine)
• Understanding of virtualization or cloud fundamentals
• We value curiosity and eagerness to learn
• Strong teamwork and communication skills
• Analytical thinking and structured troubleshooting approach
• Ability to manage multiple tasks and meet deadlines
• Willingness to follow established operational and security procedures

• 2.7+ GPA or equivalent , Uploading an unofficial copy of your transcript
• Actively enrolled in an accredited undergraduate, master’s, or PhD on a full‑time basis at a four‑year college or university at the time of the co‑op
• Available for a full‑time internship for 12 week

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit‑based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential…