ServiceNow Architect Lead Director

Overview

The Director, Service Now Architecture is a senior leadership role responsible for defining and executing the architectural vision, strategy, and roadmap for the Center for Enablement (C4E). This position combines deep technical expertise, enterprise architecture leadership, and strategic business alignment to drive digital transformation, innovation, and operational excellence across Pepsi Co. The leader will partner with business and technology stakeholders to advance platform modernization, automation, governance, and scalable solution delivery, ensuring enterprise capabilities are aligned with business priorities and deliver measurable value for employees, customers, and the organization.

• Lead the development and execution of enterprise architecture strategies, ensuring alignment with business goals and technology standards.
• Oversee solution architecture, software development, and integration initiatives, with a focus on scalability, security, and performance.
• Define and govern Service Now architectural patterns across ITSM, ITOM, ITAM, HRSD, CSM, Sec Ops, IRM/GRC, and custom applications.
• Lead architectural reviews, design authorities, and technical decision-making for Service Now initiatives.
• Drive platform roadmap planning, technical debt management, and upgrade strategy aligned to Service Now releases.
• Guide Dev Ops, CI/CD, and SDLC practices for Service Now development and configuration.
• Champion the adoption of modern architectural frameworks (e.g., TOGAF), cloud platforms (Azure, AWS), and Dev Ops principles.
• Guide teams in the design and implementation of microservices, data architecture, and API/data modeling.
• Foster a culture of innovation, continuous improvement, and cross-functional collaboration.
• Ensure governance, compliance, and adherence to industry standards and best practices.
• Mentor and develop architects and technical leaders, building organizational capability and talent pipelines.
• Drive strategic initiatives in areas such as GenAI, automation, and digital employee experience.
• Engage with stakeholders to translate business needs into actionable technology solutions.
• Oversee risk management, security, and change management processes.

• The expected compensation range for this position is between $132,200 - $262,400.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Bonus based on performance and eligibility target payout is 25% of annual salary paid out annually and an additional target payout of 10% of annual salary is paid out over 3 years following the end of the performance period.
• Long term incentive equity may be awarded based on eligibility and performance.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, Pepsi Co offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility:
  Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

• Deep expertise in Service Now platform architecture and data model.
• Enterprise and Solution Architecture (TOGAF, Solution Design, Integration Awareness)
• Cloud Architecture (Azure, AWS, Cloud Architecture Awareness)
• Microservices and Dev Ops Principles
• Advanced understanding of Service Now scripting (Business Rules, Script Includes, UI Policies, Flow Designer).
• Experience designing scalable workflows, automation, and low-code/no-code solutions.
• Knowledge of cloud and hybrid architectures and how Service Now integrates across them.
• Experience with performance tuning, instance health, and platform optimization.
• Data Architecture, Data Analysis, and API/Data Modeling
• Software Development and Project Management
• Security and Compliance, Governance and Standards
• Performance Optimization and Scalability Planning
• Service Now Platform/Architecture and related modules (ITSM, ITOM, ITAM, IRM, HRSD, CSM, Sec Ops, GRC, GCC)
• Innovation and Strategic Thinking

• Strategic Thinking and Business Acumen
• Leadership, Team Building, and Talent Management
• Collaboration, Coaching, and Stakeholder Management
• Methodical and Analytical Decision-Making
• Change Management and…