A​/V Conferencing Technology Specialist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

A/V Conferencing Technology Specialist
position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

The A/V Conferencing Technology Specialist is responsible for providing audiovisual and video conferencing support as well as maintaining audiovisual and video conferencing systems at the client site.

PRIMARY DUTIES:

• Ensure audiovisual, multimedia, and computing systems are operational.
• Assist with setting up and operation of audiovisual, multimedia, and computing systems, as well as providing support for conferences and events.
• Provide audiovisual engineering, service, and maintenance and operational support for the facility daily, based on a full-service model – installation and/or configuration of equipment may be necessary.
• Monitor audiovisual, multimedia, and computing systems to ensure operational readiness, diagnose performance issues, and notify the client of performance deficiencies.
• If a capability is degraded or non-operational, notify client and Manager, Strategic Workforce to identify and recommend alternative and/or temporary equipment configurations and/or alternative modes of operation necessary to permit continued system use.
• Recommend appropriate repair, replacement actions, or upgrades that may be necessary to restore and/or enhance the system’s capabilities. If required, work with New Era’s Service department to coordinate repair or replacement actions.
• Provide on-the-job audiovisual, multimedia, and computing systems operator training to clients, as well as review or update audiovisual documentation, procedures, and processes as necessary.
• Coordinate and schedule video conference requests including ad-hoc calls.
• Maintain log of any loaner equipment and be point of contact for all A/V requests.
• Provide support that falls outside of the scope when requested and as needed. Must inform Manager, Strategic Workforce of request and work to obtain necessary approval and ticket if necessary.
• Maintain a professional appearance and attitude.
• Full compliance with company’s policies and procedures.
• Safe use of all equipment.
• Some lifting may be required.
• Other duties as deemed necessary by management.

EXPERIENCE:

• Minimum of 2 years industry experience in client-facing technical support role.
• Knowledge of Cisco or Polycom videoconferencing systems.
• Knowledge of audio/visual (A/V) control systems and components.
• Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
• Proficient in troubleshooting issues pertaining to the operation of the A/V system including control system,…