Data & Customer Platform Manager

Requisition
12350
-Posted
- Marketing and Advertising

- Telecommunications

- USA.NY.Long Island City-Corp More (1)

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

The Data Collection & Customer Data Platform Manager will serve as the technical leader responsible for the design, implementation, governance, and optimization of Adobe Experience Platform (AEP) data collection and customer data capabilities across web and mobile properties. This role will own the end-to-end data collection strategy, including Web SDK and Mobile SDK implementations, Adobe Experience Data Model (XDM) architecture, Adobe Client Data Layer standardization, quality assurance, and Customer Journey Analytics (CJA) enablement.
The ideal candidate is a hands-on Adobe expert with deep experience architecting scalable data collection frameworks, building enterprise-grade XDM schemas, integrating customer data into Adobe Experience Platform, and ensuring data quality and governance across digital channels. This individual will partner closely with Engineering, Analytics, Product, Marketing, and external implementation partners to establish best practices and accelerate Adobe platform maturity.

Adobe Experience Platform & Data Architecture

• Own the enterprise strategy for Adobe Experience Platform (AEP) data collection and implementation.
• Design, build, and maintain scalable XDM schemas, field groups, identities, datasets, and governance frameworks.
• Lead ingestion and mapping of digital, behavioral, and customer data into Adobe Experience Platform.
• Establish best practices for Adobe Real-Time CDP data readiness and audience activation.
• Define and manage identity resolution requirements and customer profile enablement.
• Drive Adobe platform adoption and maturity across the organization.
• Own implementation and governance of Adobe Web SDK and Mobile SDK across all digital properties.
• Design and maintain scalable tagging and data collection frameworks using Adobe Data Collection.
• Develop and enforce standards for Adobe Client Data Layer and event-driven architecture.
• Partner with engineering teams to ensure consistent event tracking and instrumentation.
• Establish naming conventions, taxonomy standards, and documentation processes.

Customer Journey Analytics (CJA)

• Lead implementation and optimization of Customer Journey Analytics.
• Design reporting-ready datasets and data views within CJA.
• Enable cross-channel customer journey analysis through properly structured XDM implementations.
• Partner with analytics teams to ensure business requirements are translated into scalable data solutions.
• Identify opportunities to improve measurement, attribution, and customer insights.

Quality Assurance & Governance

• Develop automated and manual QA processes for digital data collection.
• Create validation frameworks for SDK implementations, event collection, and XDM mapping.
• Establish data quality monitoring and issue resolution processes.
• Ensure data governance standards and privacy requirements are adhered to throughout the data lifecycle.
• Serve as the escalation point for critical data collection and reporting issues.

Leadership & Cross-Functional Collaboration

• Lead strategic relationships with Adobe consultants, implementation partners, and technical vendors.
• Provide technical leadership and mentorship to internal analysts, tagging specialists, and developers.
• Work closely with Product, Engineering, Analytics, Marketing, and Data teams to prioritize initiatives.
• Influence enterprise roadmap decisions related to customer data, analytics, personalization, and activation.
• Drive continuous improvement and platform innovation across the Adobe ecosystem.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Analytics, Marketing…