ServiceNow - Sr Technical Architect

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Service Now
- Sr Technical Architect to join our team in Remote, Texas (US-TX), United States (US).

Service Now
- Sr Technical Architect

Remote (with occasional travel as needed)

US Citizen / US Soil

NTT DATA is seeking a dynamic and experienced Service Now Sr Technical Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands‑on configuration and development across all major Service Now modules, while also contributing to pre‑sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their Service Now investments through strategic roadmaps, platform governance, and process optimization.

• Lead client engagements to assess current Service Now capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, Sec Ops, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to Service Now capabilities and identify opportunities for automation and optimization.

• Configure and customize Service Now modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Ensure platform conformance to best practices and licensing strategies.

• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for Service Now engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

• 8+ years of hands‑on Service Now experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• 3+ Years.
• Strong understanding of Service Now architecture, scripting, workflows, and integrations.
• 3+ Years.
• Experience in proposal writing, SOW creation, and client presentations.
• 2+ Years.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.
• 2+ Years.

• Senior - CSA+ 2 CIS+ Advanced domain certs + CTA/CMA
• Excellent communication and stakeholder engagement skills.

• Be part of a high-impact team driving digital transformation across industries.
• Work with top-tier clients and cutting-edge Service Now solutions.
• Collaborate with experts in advisory, architecture, and delivery.
• Enjoy a flexible, remote-friendly work environment with growth opportunities.

NTT DATA provides a reasonable range of compensation for U.S.

-based positions. The starting pay range for this remote role is [100
-120 $ W2 hourly range]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company…