IT Support Desk Technician
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-09-17
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
- Identify, analyze, and resolve common technical issues, questions, and problems involving workstations, mobile devices, operating systems, software, hardware, and peripherals
- Manage the ticket queue to ensure timely resolution
- Provide customer support using remote connection software
- Provide thorough documentation on each customer interaction
- Prioritize ticketing system flow by following SOPs and KB articles for resolution
- Meet or exceed KPI goals
- Troubleshoot advanced desktop issues
- Troubleshoot VPN connectivity
- Provide entry-level server support
- Resolve hardware issues
- Provide line-of-business support
- Respond to tickets, analyze issues, isolate problems, and implement solutions
- Support customers by phone and through ticketing systems
- IT Fundamentals and A+ certifications, or equivalent professional experience
- 1+ year of professional help desk experience
- Strong customer service skills
- High attention to detail
- Ability to follow instructions and policies
- Ability to adapt to changing and fast-moving environments
- Strong phone skills
- Consistent hand and finger dexterity necessary to operate computer equipment
- Consistently required to sit, stand, walk, talk, hear, and see
- Routine use of hands to type
- Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
- Occasional need to walk around the office
- Consistent vision abilities required; close vision, depth perception, and ability to focus
- Occasional need to lift and/or move up to 30 pounds
- Ability to work in an open office environment with steady conversation and interruption
Demonstrates expertise in troubleshooting technical issues across workstations, mobile devices, and operating systems while providing exceptional customer support. Proficient in managing ticketing systems and adhering to standard operating procedures to meet key performance indicators.
Highest-signal resume keywords- IT Fundamentals Certification
- A+ Certification
- Help Desk Experience
- Customer Service Skills
- Ticketing System Management
- Technical Issue Resolution
- Desktop Troubleshooting
- VPN Connectivity Troubleshooting
- Server Support
- Hardware Issue Resolution
- Attention to Detail
- Adaptability
- Strong Phone Skills
- IT Fundamentals Certification
- A+ Certification
- Help Desk
- Customer Support
- SOPs
- KPI Goals
- Line-of-Business Support
- Remote Connection Software
- Ticketing Systems
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