Enterprise System Administrator

Summary:

The Enterprise Systems Administrator is responsible for the administration, technical support, integration, performance, and continuous improvement of the company’s enterprise application portfolio, including IFS (ERP), SugarCRM, the home-grown GURU system (engineering/PLM/CAD integrations), other line-of-business applications, and associated databases and middleware. This role acts as an internal systems subject-matter expert, managing system configuration, user and permission administration, integrations, monitoring, incident resolution, upgrades/migrations (e.g., IFS Applications 9 → IFS Cloud), reporting, backups, security controls, and vendor coordination.

• Serve as technical and functional administrator for multiple enterprise systems (IFS, SugarCRM, GURU, PLM/CAD connectors like CATIA integrations, and other LOB applications).
• Manage system administration activities: user/accounts and permissions, role-based access, environment provisioning (dev/test/prod), configuration, patches, and version upgrades.
• Lead and support platform migrations and major upgrades (including IFS Cloud migration): plan, coordinate testing (UAT/regression), perform validation/data reconciliation, resolve issues, and stabilize post-go-live.
• Design, implement, and maintain integrations between enterprise systems and backend services (APIs, middleware, ETL, message queues), working with infrastructure and DB teams to ensure reliability.
• Monitor application and database performance, perform tuning and capacity planning, and implement alerting/observability for SLAs.
• Troubleshoot and resolve functional and technical application issues, including collaboration with IT, network, infrastructure, DBAs, and external vendors/implementation partners.
• Administer databases and support SQL troubleshooting, data loads/migrations, data integrity, and ad-hoc data requests; coordinate backups and recovery procedures.
• Develop and maintain system documentation, runbooks, operational procedures, and audit/compliance controls for change management and security requirements.
• Create and support operational and management reporting (built-in reporting tools, SQL-based reports, dashboards) and support users with report development.
• Develop and maintain automation and scripting (Power Shell, Python, or similar) for routine administration, deployments, and health checks.
• Provide end-user support, training materials, and knowledge transfer for multiple systems to improve adoption and reduce incidents.
• Coordinate with external vendors, consultants, and implementation partners on enhancements, escalations, and best practices.
• Participate in IT project work streams for application implementations, integrations, and process improvements; perform impact analysis for changes.
• Maintain security and compliance of application environments (patching, permissions, auditing, ITAR/security clearance coordination where applicable).

• Bachelor’s degree in Information Technology, Business, Supply Chain, Manufacturing Systems, Computer Science, or a related field preferred; equivalent combination of education and relevant ERP experience may be considered.
• Minimum 5 years administering enterprise applications (ERP/CRM/PLM/LOB) and related databases in a manufacturing/engineering environment preferred.
• Prior experience supporting IFS Applications, IFS Cloud, or a comparable enterprise ERP platform required.
• Experience supporting ERP implementations, upgrades, or cloud migrations, including testing, end-user support, and data validation.
• Experience working across multiple business functions such as Manufacturing, Supply Chain, Sales, Engineering, Quality, or Operations.
• Experience with ERP security, user…