Analyst & DevOps Supervisor

The Koch Technology IT Employee Services supervisor is responsible for leading, organizing, and motivating a team of Dev Ops Engineers and Collaboration Technology Analysts to achieve a high level of performance and quality of delivering IT services and supporting IT products.

The Analyst & Dev Ops Supervisor is passionate about people & technology, developing talent, and driving continuous improvement. This person will focus on coaching and development of individual contributors on his/her team, advancing our culture, collaborating to share/acquire knowledge to drive excellence, and managing the overall Dev Ops product.

Our Team

The IT Employee Services Organization provides value-added strategic partnerships with other Koch companies in ownership and support of several key processes and platforms. We deliver IT products and services that enable employee success and collaboration, foundational accounts and devices, and transformational mobility and XR experiences. As a trusted partner, we focus on people, processes, technology, and data to drive transformation. Our team members are key contributors through the application of frameworks and principles with an emphasis on leveraging critical and economic thinking to drive value.

Location:
This role can be located in Wichita, KS / Atlanta, GA / Plano, TX and requires an on-site presence with flexibility.

This role is not eligible for VISA sponsorship.

What You Will Do

• Investing time in knowing your team & providing regular feedback and coaching to help them develop and achieve their full potential.
• Fostering a collaborative environment that is advancing innovation, optimization, and automation efforts to support strategic initiatives and growth.
• Collaborating with stakeholders to align vision, strategies and initiatives.
• Developing and maintaining strong customer relationships across business groups, handling and resolving customer escalations in a timely manner.
• Motivating the organization while understanding, developing, applying, and coaching employees on Koch’s culture framework.
• Developing, implementing, reviewing, and monitoring group and individual performance to ensure the team is addressing consumer issues and meeting service level commitments. Delivering excellence in quality service/support.
• Progressing the culture within the team by planning initiatives and driving actions for process adherence to support operations and change management.
• Maintaining measures that matter to IT Employee services and our business partners to improve business strategies and priorities proactively through strong partnerships.
• Engaging in strategic planning and thought leadership to drive the growth and development of the team and its operations. Promoting and using best practices and sharing their knowledge and experiences with others in the IT organization.

Who You Are (Basic Qualifications)

• Experience supervising a group or organization.
• Experience in coaching and developing employees.
• Strong economic, analytical, critical thinking, and organizational skills.
• Demonstrate strong interpersonal skills including mentoring, coaching, collaborating, and team building.
• Experience establishing partnerships across teams and influencing management, peers, and employees in an inclusive style to leverage their abilities and knowledge.
• Ability to challenge the status quo and be able to drive transformation. Be willing to respectfully challenge processes or practices that are inefficient or can be improved.

What Will Put You Ahead

• Bachelor’s degree in an IT discipline.
• Experience in relevant IT technologies.
• Supervisory experience in Collaboration Technology, Dev Ops or another IT related field.

At Koch companies, we are entrepreneurs. This means we openly challenge the status…