Director Automation Enablement

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

Ericsson's Networks Services organization is at a defining moment across the Americas. As customers accelerate network modernization, automation, AI adoption, and operational transformation, we are seeking a Director, Automation Enablement to lead this change. Reporting to the Head of Americas Networks Services and serving on the Networks Services Leadership Team, this role owns the Automation Enablement function across the Americas — partnering with global teams, third-party suppliers, and matrixed stakeholders to deliver step-change transformation in automation and AI solutions, stronger profitability, and a differentiated competitive position.

• Define and execute the team's AI, automation, data, and reporting roadmap.
• Lead, coach, and develop a high-performing team of AI, automation, architecture, and reporting specialists.
• Identify, prioritize, and launch high-value AI-driven initiatives across Americas Networks.
• Build enterprise-level reporting, dashboards, and natural-language insights for operational and management decision-making.
• Develop and execute a Market Area tools plan that simplifies the tools landscape and prioritizes regional needs.
• Scale successful proofs of concept into secure, supportable production services.
• Establish standards for data quality, documentation, reuse, monitoring, and lifecycle management.
• Ensure all solutions comply with Ericsson's security, privacy, responsible AI, and governance requirements.
• Promote knowledge sharing, reusable patterns, and continuous improvement across Americas Networks.

• Bachelor's or master's degree in computer science, engineering, data science, information systems, business, or a related field; equivalent experience considered.
• Strong knowledge of the telecommunications and wireless industries, including market trends and emerging technologies.
• Demonstrated success leading high-performing, diverse, and geographically dispersed teams.
• Significant experience in AI, automation, analytics, reporting, or technology-enabled transformation.
• Experience translating business and network-operations needs into practical, measurable solutions.
• Working knowledge of data management, workflow automation, AI/ML, and reporting platforms.
• Experience with governance, risk management, information security, and responsible use of AI.
• Strong stakeholder management, communication, and presentation skills.
• Experience working within a matrixed, global organization.
• Familiarity with agile delivery, product-oriented development, and change management practices.
• AI is becoming core to how we build and deliver 're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this…